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Transfusion Service Ambassador - Dallas, United States - Abbott Laboratories company
Description
Transfusion Service Ambassador (Dallas, TX or Surrounding Area) page is loadedTransfusion Service Ambassador (Dallas, TX or Surrounding Area)
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locations
United States - Texas - Dallas
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
Abbott is a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe.
The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
You'll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save
student debt program and FreeU
education benefit - an affordable and convenient path to getting a bachelor's degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The OpportunityThis is a remote position.
Qualified candidates
must
currently live in
Dallas, TX or surrounding area.
Must be able to travel up towards 50%
What You'll Work On
Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer.
The Ambassador operates as primary account management contact with customer account, with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.
Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).Deliver first line support and technical troubleshooting and elevate Level 2+ issues to service specialist to minimize overall cost to serve.
Coordinate order, delivery, and billing.Main Responsibilities:
Responsible for implementing and maintaining the effectiveness of the quality system.
RETENTION RATE:
Ensure instrument analytical turnaround time
(uptime/repair/maintenance)
Conduct customer business review (KPI reviews)
Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
Identify customer training requirements.
Coach customers and share knowledge (education)
Identify and resolve customer pain points (troubleshooting)
Replenish and control inventory.
Build image and brand in eyes of customer.
"Sell" or reinforce Abbott's total solution value offering.
Collect and transmit VOC (Voice of Customer)
REVENUE:
Menu expansion (utilization of existing products; new product launches)
Service sales
Product promotion
Value creation
Order management
Contract management
Identify/open door for opportunity to expand offering into other departments (prospecting; not doing)
Customer consumables management
New assay applications
VALUE CREATION AND EXPANSION:
Price management
Service sales
Free of charge control
Menu expansion
Lifecycle management of product
Service cost management
CPR management
Contract Life Cycle and Compliance
BUILD PROMOTERS:
NPS responsibility (hot sheets)
Management of inter-client relationships
ANALYTICAL TURN AROUND TIME:
Assay availability and performance
Instrument installation & commissioning
First line level service/fixes
TSBs – hardware & software upgrades
Proactive monitoring and communication via Abbott Link
Escalation & support
Customer inventory
SYSTEMS & TOOL MANAGEMENT:
CMS Next tickets (opening & closing)
Aforce use and maintenance (CRM)
Paris (reports)
Key Performance Metrics:
Retention Rate
Net Promoters Score
Cost of Service
Territory Sales Plan achievement – Base business sales and new business growth
Account EP Plan improvement
First Line Service KPIs
Accountability:
Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.
Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance.
This position is a very visible and will influence customer purchase decisions.Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US.
Considers financial and customer implications as part of decision making.Critical contribution to the effectiveness of the CAPA system with responsibility for accurate
documentation of customer complaints and the actions taken to resolve those concern.
Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
Monitor and maintains customer satisfaction through direct contact.Adheres to safety guidelines; policies; procedures.
Required Qualifications:
Bachelor's degree or equivalent relevant experience required.
Two to four years' experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.
Experience providing technical product application and/or hardware support.Experience interfacing with customers
Strong people management and communication skills
Trouble shooting/problem solving skills.
Computer skills (word, excel, power point, internet savvy)
Shows ability to prioritize independently.
Negotiation skills
Demonstrate sales skills.
Commitment to customers
Service-minded
Preferred Qualifications
Bachelor's degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Connect with us at , on Facebook at
and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$31.55 – $63.15/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
TM Transfusion Medicine
LOCATION:
United States of America :
Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of
Minorities/Women/Individuals
with
Disabilities/Protected
Veterans.
EEO is the Law link - English:
EEO is the Law link - Espanol:
About Us
Abbott
is about the power of health. For more than 135 years,
Abbott
has been helping people reach their potential — because better health allows people and communities to achieve more.
With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.
Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people ofAbbott
come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.
We invite you to explore opportunities at
Abbott
, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,
Abbott
welcomes and encourages diversity in our workforce.
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