- Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.
- Negotiates completed appraisals with repair facilities to obtain agreed repair cost. Inspect and authorize supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.
- Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
- Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.
- Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.
- Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
- Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.
- Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
- Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
- Act as a subject matter resource/technical expert for claim professionals on repair timeframes, delays and reasonable repair facility charges.
- Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.
- Demonstrate flexibility in regional assignments, work days (Saturday) and demands associated with catastrophic (CAT) events.
- Performs other related duties as required.
- Education equivalent to an associates degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
- On the job/technical physical damage estimating experience years.
- Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
- Demonstrates effective interpersonal communication skills, written and oral.
- Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.
- Exhibits exceptional customer service, collaboration and time management skills.
- Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.
- Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.
- Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
- Maintains a valid driver's license (in good standing) and a current appraiser license.
-
Auto Damage Appraiser
2 weeks ago
Concord Group Insurance Woburn, United StatesJob Description · Job DescriptionThis position involves the inspection and evaluation of auto damages. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. · Responsibilities · Inspect autos, photograph ...
-
Auto Damage Appraiser
3 weeks ago
Plymouth Rock Assurance Revere, United StatesOverview: · The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in the Revere, MA area. The Auto Damage Appraiser will be required to provide a high level of cu ...
-
Auto Damage Appraiser
1 week ago
Concord Group Insurance Woburn, United StatesThis position involves the inspection and evaluation of auto damages. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. · Responsibilities · + Inspect autos, photograph damages, and write appraisals ...
-
Auto Damage Appraiser
3 weeks ago
Concord Group Insurance Winchester, United StatesThis position involves the inspection and evaluation of auto damages. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. · Responsibilities · Inspect autos, photograph damages, and write appraisals as ...
-
Auto Damage Appraiser
3 weeks ago
Arbella Insurance Quincy, United StatesVoted Boston's #1 Best Place to Work by the Boston Business Journal in 2023 · Why Arbella? · At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work ar ...
-
Auto Claims Supervisor
3 weeks ago
Plymouth Rock Assurance Boston, United StatesOverview: · In this position, you will supervise a team of Accelerated Property Damage Representatives in our downtown Boston office. You will also oversee our FNOL support staff and assist with a trainee's transition from our Learning and Development team to Accelerated. This in ...
-
Housekeeping Manager
2 weeks ago
Boston Marriott Burlington Burlington, United StatesThe Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. · Duties include: · following theinstructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughou ...
-
Program Manager
1 week ago
CDM Smith Boston, United StatesCDM Smith's Federal Services Unit (FSU), Water and Facilities (WAF) Group, has an exciting opportunity for an experienced Project or Program Manager to serve as a Program Manager, a key role in our federal portfolio primarily to support the U.S. Army Corps of Engineers (USACE), t ...
-
Housekeeping Manager
2 weeks ago
Boston Marriott Burlington Burlington, United StatesThe Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. · Duties include: · following theinstructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughou ...
-
Claims Adjuster Trainee
3 weeks ago
Progressive Insurance Winchester, United StatesJoin Forbes' 2023 Best Employer for Diversity · As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced envir ...
-
Branch Manager
1 week ago
Restaurant Depot Andover, United States**Position Title**:Branch Manager · **Department**:Management · **Supervisor**:Regional Manager · **FLSA**:Exempt · **Position Summary**: · Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supe ...
-
Outside Auto Appraiser
1 week ago
The Travelers Companies, Inc. Quincy, United StatesWho Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Branch Manager
1 week ago
Restaurant Depot Needham Heights, United States**Position Title**:Branch Manager · **Department**:Management · **Supervisor**:Regional Manager · **FLSA**:Exempt · **Position Summary**: · Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supe ...
-
Assistant Branch Manager
1 week ago
Restaurant Depot Needham Heights, United States**Position Title**:Assistant Branch Manager · **Department**:Management · **Supervisor**:Branch Manager · **FLSA**:Exempt · **Position Summary**: · Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues ...
-
Housekeeping Manager
4 hours ago
Pyramid Global Hospitality Burlington, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Service Technician/Installer
1 week ago
Creative Office Resources Woburn, United StatesJob Description · Job DescriptionMultiple Job Opportunities: Furniture Installer, Foreman, Delivery Technician & Service Technician · Department: Install · FLSA Status: Non-Exempt · Supervisory Responsibilities: No · Summary: · The Furniture Installer will be responsible for the ...
-
Claims Adjuster Trainee
3 weeks ago
Progressive Insurance Winchester, United StatesJoin Forbes' 2024 Best Employer for Diversity · As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced envir ...
-
Claims Desk Appraiser
2 weeks ago
North American Risk Services, Inc. (NARS) Boston, United StatesJob Description · Job DescriptionDo you want to work from home? Does a 30-minute or 45-minute commute to and from work every day wear you out? Do you want to save money on gas and lunch? · We have a great opportunity for you · Work-From-Home · Full Time Position · Full Benefits P ...
-
multi-line adjuster
2 weeks ago
Property Claim Professionals Boston, United StatesJob Description · Job DescriptionA dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our marketplace, but we are not your typical "vendor". Our com ...
-
Housekeeping Manager
2 weeks ago
Boston Marriott Burlington Burlington, MA, United StatesThe Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. · Duties include: · following theinstructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughou ...
Auto Damage Appraiser II - Wakefield, United States - Arbella Insurance
Description
Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
•A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development programs
•Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009
Under limited direct supervision inspects and prepares estimates for repair of 1st and 3rd party auto physical damage claims both in the field and at drive-in locations. Appraisal assignments will be of moderate complexity, inclusive of non-drivable and non-repairable vehicles. Appraisers will prepare total loss evaluations, considering vehicle condition and research into market values. Collaborates with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience expectations. Acts as a subject matter resource for the Branch Claim Offices.
Key Responsibilities
