Rep Ii, Customer Service - Woodridge, United States - APL Logistics

APL Logistics

Verified Company

Woodridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints.

_The CSR II addresses higher level non-routine customer issues and requests. _

This position is responsible for all duties assigned to Customer Service Rep I, plus the following: Addresses higher level non-routine customer issues and requests.

Backs up the Customer Service Rep I and III as necessary. Assists in coordinating even, daily work flow among all personnel. Assists in the training of new hires. May assist the Customer Service Representative I's in resolving customer problems.