A Customer Excellence Manager B2B is responsible for ensuring exceptional service and satisfaction for business-to-business customers - Sale Creek, United States - Infinity Ventures

Infinity Ventures
Infinity Ventures
Verified Company
Sale Creek, United States

3 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

Why L'Oréal?


Our passion for beauty drives us to move the world.

We are the market leader in beauty and a pioneer in beauty tech. As a result of the constantly changing world, cosmetics and technology are inseparably linked for us. Together with our consumers and partners, we anticipate trends and shape the beauty of tomorrow.

We live sustainability and environmental protection. Our commitments until 2030 mark the beginning of a more radical change and embody our vision of what the purpose and responsibility of a company should be in order to meet the challenges of the world. Our employees in 150 countries are transforming our business to ensure that our activities respect the limits of our planet.

We are looking for employees who want to make a difference with us.

Your tasks


  • Central point of contact in the Customer Service of the CSS Independent Trade Team (B2b multidiv) for specific customers/customer clusters to ensure complete processing from order to invoice
  • Management of customer contacts and inquiries (int/ext communication) to create a positive customer experience, including support for the Vendor Manager for Foundever to ensure optimal support for our customers in 1st level support
  • Coordination of all ordering and delivery processes from the customer to the relevant stakeholders in the rest of the supply chain/ in the business
  • Management of the
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