Technical customer service representative - Naples Park, United States - Horizon Ventures

Horizon Ventures
Horizon Ventures
Verified Company
Naples Park, United States

1 week ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

About Us

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative IT and telecommunications technologies and offer them advanced solutions for their digitalization.

From IT strategy consulting to setup and maintenance of complex IT infrastructures, we offer everything from a single source. In addition, we are responsible for the IT operations of our customers according to the ITIL framework - through our Cologne service desk or on-site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software, to IT support, administration, and training. With us, teachers and students have everything they need for the modern classroom and have full control over digitalization.

IT Supporter (m/f/d)
in the User Helpdesk
Permanent position, full-time - Cologne

Your Tasks

  • Receiving, prioritizing, classifying, and processing incident reports and other IT requests via ticket system, phone, and email according to ITIL
  • Supporting IT contacts (m/f/d)
    • More jobs from Horizon Ventures
    See all jobs of Horizon Ventures