Intake Receptionist - Plant City, United States - Bay Area Legal Services

Bay Area Legal Services

Verified Company

Plant City, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Bay Area Legal Services is a nonprofit law firm serving the Tampa Bay area for over 50 years. We assist low-income residents, veterans, seniors, children, domestic violence survivors, and many more.

Our Mission:

Providing the highest quality legal counsel by:

Assisting individuals and nonprofit groups with limited access to legal services
Resolving the legal problems of our clients
Preserving the independence, hope, and dignity of those we serve.

Our Vision:
Creating pathways to justice though high-quality legal services, education and community partnerships.

Our firm includes over 140 dedicated staff members comprised of attorneys, paralegals, and support staff who work to carry out our mission and vision daily.

Position Title:
Receptionist Intake (Full-time) - Office Location: Plant City, FL

Position Summary:

Primary duties and responsibilities are setting initial client intake appointments, receptionist duties for Branch office, and general clerical support as needed.

The front desk welcomes guests positively, direct visitors to appropriate person, answer phones, route callers.

This position also schedules/screens intake appointments via telephone and walk ins, in addition to performing a variety of clerical and administrative tasks as assigned.

Applicants seeking employment with us should understand and share our commitment to the BALS' mission and vision, and be willing to abide by the five core values of Bay Area Legal Services.

Illustrative Duties:

Reporting
Produce Legal Server reports as requested by Team, assist with Monthly Program Reports based on grant/agency requirements

LSC Compliance

Provides support for Team LSC compliance review.

Intake/Screening

Schedule intake appointments via telephone or walk in, maintain accurate & up to date intake appointment calendars. Assist applicants with completing intake forms, preliminary screening of applicants for income & statutory eligibility to advise clients of potential eligibility for services. Perform basic case fact inquiries to determine emergency or exclusion categories and to schedule appointment with appropriate team. Route emergency cases immediately to the team leader assigned to emergency responsibility. Enter client intake data into case management system.
Receive and distribute incoming mail & process outgoing mail and rotate delivery to post office. Oversight of office equipment as assigned by team leader.

Minimum Qualifications:

Minimum 1year Receptionist experience with in a front office role or customer service role
Experience interacting with clients facing sensitive issues and maintaining professional demeanor
High School Diploma or Equivalent Certificate of Completion (GED)
Basic knowledge of Microsoft Word & Excel, Intermediate knowledge of Microsoft Outlook

Preferred Qualifications:

Experience in a legal office environment a plus
Bilingual in Spanish

Compensation:

Starting hourly rate $15.40/hr (increases based on relevant experience)
Also, excellent benefits and reimbursement for travel for work related events.

-
Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status._

Pay:
From $15.40 per hour

Benefits: