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    Optical Retail Sales Associate - Madison, United States - myeyemart

    myeyemart
    myeyemart Madison, United States

    4 weeks ago

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    Full time
    Description

    **Optical Retail Sales Associate - Full-Time - Madison, WI #010**

    **Location:** Madison, WI

    **Optical Retail Sales Associate**

    **This is for a full-time position.**

    **Optical Retail Sales experience is preferred but not required. We are willing to train.**

    One of the nations TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere We have full-service labs in every one of our stores And were growing every year with new stores opening throughout the country. Your career growth potential is endless

    So, if youre looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today

    **Job Description:**

    The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

    **Duties and Responsibilities:**

    Provide exceptional customer service

    Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges

    Compute and process payment transactions/refunds using in-house Point of Sale system

    Perform other administrative tasks as assigned

    Process insurance claims

    Maintain up-to-date knowledge of products

    Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

    Input customer information into computer system

    Assess and interpret patients needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)

    Take necessary measurements (i.e. measuring the patients pupillary distance)

    Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)

    Pull correct lenses according to work order specifications

    Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly

    Educate patient on how best to care for their glasses

    Adjust/repair damaged frames, replace nose pads and missing screws

    Price, stock and straighten merchandise

    **Education and Experience Requirements:**

    High School Diploma or GED

    Experience working in retail, customer service, or sales

    Experience working in the optical industry is preferred

    **Skills and Abilities:**

    Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)

    Ability to occasionally stoop, bend, kneel, crouch, reach, and twist

    Ability to lift, carry, push, and/or pull up to approximately 25 lbs

    Must possess excellent hand-eye coordination and fine motor skills

    Ability to operate basic office equipment

    Ability to communicate clearly and concisely, both orally and in writing

    Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly

    Ability to multi-task

    Ability to identify and solve problems, and facilitate problem solving

    Attention to detail

    Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist

    Ability to deal with stressful situations such as dissatisfied customers

    Ability to establish and maintain effective working relationships with fellow employees

    **Working Environment:**

    Work is performed primarily in an indoor retail store setting

    High level of interaction with general public

    Work is independent and with patients

    Environment is often fast-paced and deadline oriented

    Work with small manual tools (screwdriver, pliers, etc.) on a regular basis

    Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab

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