Technical Trainer- Staffing - Englewood Cliffs, New Jersey, United States
2 days ago
Job description
Company Overview
Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.
With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.
Circet USA's benefits package includes the following:
- Medical, Dental, and Vision insurance
- Digital Health & Wellness Support
- Critical Illness, Accident, & Hospital Insurance
- Short-term & Long-term disability
- Group term & Voluntary life insurance
- Flexible Spending and Health Savings Accounts
- Paid Time Off & 401K
- Company Discount Website
Job Summary and Responsibilities
We are seeking a highly skilled and experienced Technical Trainer to fulfill a staff augmentation role with Circet USA's customer. The primary purpose of this position is to effectively train service network technicians on all CE products as well as content and video creation.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
Develop and Deliver Training:
- Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
- Deliver clear, engaging, and effective training sessions tailored to various skill levels.
- Combination of classroom, virtual, and OJT training is required.
Curriculum and Material Development:
- Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
- Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
- Ability to create content with PowerPoint, as well as basic excel skills a must.
Assessment and Mentorship:
- Evaluate trainees' progress through practical assessments, quizzes, and hands-on demonstrations.
- Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development.
- Analyze training results, based on set KPI goals.
Maintain Industry Standards:
- Ensure all training sessions adhere to industry best practices and safety regulations.
- Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Collaboration and Communication:
- Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
- Facilitate open communication channels for trainees to ask questions and share insights.
Qualifications
- Total 5+ years' experience in appliance repair training.
- Minimum of High School diploma
- Excellent communication, interpersonal, and organizational skills
- Ability to train in front of large audiences
- Ability to create a comprehensive training plan based on course needs
- Skills in MS Office applications including Excel and PowerPoint
- Ability to learn new things quickly
- Physical/Mental Demands:
Because the service network is spread across the domestic US, there is requirement to travel at minimum of 50%, and up to 80% at times. With a combination of classroom, virtual and OJT training, candidate needs to be flexible with working conditions. Classroom will require a lot of standing; up to 7 hours possible. Virtual will require the ability to conduct training via WebEx. OJT will require candidate to conduct training, while inside our customers' homes and working on their products. Work is sometimes performed in an office environment, thus the ability to operate a computer keyboard and view a video display terminal more than 50% of work time, including prolonged periods of time. The movement and transportation of equipment, could be up to 300 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. May require working additional hours beyond normal schedule.
Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
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