Customer Experience Specialist - Syracuse, IN - POLYWOOD®

    POLYWOOD®
    POLYWOOD® Syracuse, IN

    2 hours ago

    $80,000 - $140,000 (USD) per year *
    Description
    We are adding 35 Customer Experience Specialists to our team
    ~ BE THE VOICE THAT CUSTOMERS REMEMBER
    HELP PEOPLE LOVE THEIR OUTDOOR LIVING SPACE EVEN MORE

    As demand grows for our award-winning outdoor furniture made from recycled plastics, our peak season continues to expand. That's why we're welcoming up to 40 Customer Experience Specialists to support customers who love our products as much as we do.

    At POLYWOOD, our Customer Experience team does more than answer questions. They build trust, solve real problems, and create meaningful moments for customers who love our brand. As we prepare for interviews in early January with start dates at the end of the month, we're excited to welcome new team members who thrive on connection, clarity, and service that feels human.

    This role is part of our Interval Flexpath program, offering full-time hours during peak season and built-in time off during the off-season, making it a perfect blend of stability, balance, and meaningful work.

    Deliver exceptional customer care over the phone, email and chat
    Communicate with clarity, empathy, and efficiency to support customers' needs
    Process orders, returns, exchanges, and warranty claims with accuracy
    Resolve concerns and elevate the customer experience with every interaction
    Strengthen POLYWOOD's brand reputation by delivering memorable, human-centered service
    Support customers during our Peak Season (high volume) when responsiveness matters most
    Contribute to a positive, team-focused environment where everyone supports each other

    Phone customer service experience preferred, not required
    A helpful, team-oriented mindset and eagerness to support both customers and colleagues

    POLYWOOD designs and builds sustainable outdoor furniture that helps families and communities connect in meaningful ways. As part of our Customer Experience team, you become a direct link between our craftsmanship and the people who enjoy it. Your work helps customers feel confident, supported, and excited about choosing POLYWOOD.

    19-22 per hour based on experience
    ~$Holiday pay during peak season
    ~ Apply today to join POLYWOOD as a Customer Experience Specialist.

    -----------------------------------------------------------------
    Interviews will take place in early January
    New team members starting on or after January 26th
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    Full-Time Work in Peak Season:
    ~0 hours per week in the Off-Season.

    Holiday Pay
    Annual merit increase in your hourly pay rate every year you return.
    Continued access to medical, dental, and vision insurance.
    ~Free gym membership to our local gym partner(s). Community and Events:
    ~ Join us for a role that offers flexibility, rewards, and a supportive community, all while being part of a team that values your contributions

    POLYWOOD evaluates qualified applicants without regard to characteristics protected by federal, state, or local laws.
    * This salary range is an estimation made by beBee
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