Dispatcher - San Jose, United States - WeDriveU

WeDriveU

Verified Company

San Jose, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider
Mobico Group.

Shift Hours:
Monday-Friday; 2:30pm to 10pm

Duties and Responsibilities:

Monitor drivers throughout their routes.
Communicate specific instructions to drivers in the field regarding passenger pickups and dropoffs.
Assist with investigating and resolving customer concerns.
Monitor traffic flow and send out alerts as needed.
Record incidents for vendor followup.
Support Lost and Found process.
Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations. Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
Extremely detailoriented and exceptional organizational skills
Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
Experience using multiple software programs simultaneously with various open tabs.
Provide quick real time responses to requests.
Excellent written and oral communication with interpersonal skills.
Exude a professional and energetic demeanor while performing effectively in a fastpaced environment.
Experience using a Transportation Management System (TMS) preferred but not required.
CDL preferred but not required.

EEOC
WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.