Concierge Sfo - San Francisco, United States - Alaska Airlines

Alaska Airlines

Verified Company

San Francisco, United States

12 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Company:

Alaska Airlines The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.

Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary:

The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges.

As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience.

Key Duties:

Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, checkin service, reservations), and prioritize members' needs and requests in a tight time frame.
Prepares and serves meals and beverages, including alcohol.
Follows established procedures to maintain the cleanliness of the lounge.
Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
Identifies creative solutions to handle unhappy or mishandled passengers.
Processes new lounge member enrollments and renewals.

Additional Details:
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear.

Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person.

Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills:

Required

1 year of experience in guest service, or related area.
Motivated to achieve excellent guest service.
Ability to project a professional image and be approachable with strong social skills.
Articulate and able to effectively communicate with confidence.
Able to multitask while working under pressure.
Able to make quick, sound decisions in a challenging and varied work environment.
Willingness to serve alcohol.
Ability to stand for long periods of time.
Ability to bend, squat, stoop, reach and grasp.
Ability to lift up to 50 pounds.
Typing speed of at least 25 WPM.
Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 2
Must be authorized to work in the U.S.

Preferred

Strong marketing, sales, management, or customer service experience.
Computer experience, including familiarity with Image and Solar.
Airline industry experience.

Airport SIDA Badge Requirements:

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.

Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate:
USD $23.30/Hr

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
Free standby travel privileges on Alaska Airlines & Horizon Air
Comprehensive wellbeing programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status:
Non-

Exempt Employment Type:
Full-Time Regular/Temporary:

Regular Requisition Type:

Frontline Location:

San Francisco Equal Employment Opportunity:
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