Retail Store Manager - Gilbert, United States - T-Mobile

T-Mobile

Verified Company

Gilbert, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Be unstoppable with us

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won't stop

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Responsibilities:

Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
Assist with customerrelated issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
Own store success and take ownership for store employees' workrelated needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
Maintain a neat clean organized store environment at all times.
Seek to hire store employees who are passionate about building longlasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
Support team initiatives and create an inclusive environment
Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
Ensure store employees meet and/or exceed defined, monthly success measurements
Meet or exceed sales goals for the store.

Education:

High School Diploma/GED (required)
Bachelor's Degree (preferred)

Work Experience:

24 years Management experience in retail sales (required)
24 years Sales & sales management experience (required)

Knowledge, Skills and Abilities:

Communication (required)
Microsoft Office (required)
Store Management (required)
Store Operations (required)
Customer Service (required)

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible.

We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there

Never stop growing

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or