Pharmacy Technician, Clinic Services - Houston, United States - Empower Pharmacy

Empower Pharmacy

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

Join Empower as a Pharmacy Technician, Clinic Services in our dynamic Call Center and become a pivotal part of a team dedicated to transforming the landscape of healthcare and wellness.

In this instrumental role, you will be the frontline ambassador for patients, handling a variety of medication-related inquiries with a blend of expertise and empathy.

This role is crucial in supporting our efforts and commitment to service excellence and patient care.

As a Pharmacy Technician at Empower, you will thrive in a fast-paced environment where every call is an opportunity to demonstrate your commitment to responsive, patient-centered care.

You will process prescription orders and refill requests, verify patient information, and ensure each prescription is accurate. Your day-to-day responsibilities will include assisting callers with questions about medication availability, pricing, and prescription details.

You will ensure that each interaction is not only informative but also reassuring, providing a seamless and supportive experience to those relying on our services.

Empower offers a unique platform where your professional skills will be recognized and nurtured.

This position offers an opportunity to grow in a company that values innovation and is committed to empowering its employees and customers alike.

Your proactive approach to customer service and attention to detail will be key to your success. Join us in our mission to provide access to quality, affordable medication, while building a healthier tomorrow.

Duties and Responsibilities:

Provides quality customer service while using effective communication and maintains a positive, empathetic, and professional attitude toward customers at all times.
Handles incoming calls and inquiries promptly and professionally, escalating complex issues as needed. Answers 5080 calls per 8hour shift.
Reviews, interprets, and answers product and prescription order related questions, provides product information.
Make outbound calls to resolve clinic inquiries via case queues and office use order clarifications.
Responds promptly and efficiently to cases, within 24 hours, to answer customer inquiries and clarifications.
Identifies reoccurring customer issues for escalation to Account Management or Inside Sales team.
Communicates internally with call center, data entry, clinical pharmacists, dispensing, sales, and any other department as necessary for prompt processing of prescriptions and office orders.
Acknowledges and participates in the resolution of customer complaints, escalating as needed.
Navigates multiple internal computer systems to maintain accurate and up to date databases including customer interactions, transactions, comments, and complaints.
Assists in shipment tracking of prescription and office use orders.
Participates in billing functions such as charging, refunding, providing invoices for orders.
Identifies possible up selling opportunities for handoff to the sales team.
Follows defined follow up cadence and adheres to daily/weekly key performance indicators.
Stays up to date on regulatory and state requirements.
Adheres to all pharmacy policies, procedures, and regulatory requirements, ensuring compliance with state and federal laws governing pharmacy practice.
Maintains confidentiality and ensure Health Insurance Portability and Accountability Act compliance by protecting the privacy and security of protected health information.
Serves as a backup to other areas within the clinic operations department.
Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.

The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.

The employee is regularly required to move about the office and around the corporate campus.

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

Knowledge and Skills:

Knowledge of pharmacy law, medical terminology, medication and dosage measurements, and proficient mathematic skills including conversions preferred.
Ability to work independently to manage work tasks effectively.
Excellent attention to detail and possess a high level of accuracy.
Strong analytical skills.
Sensitivity to confidential documents and infor