- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
- The ideal candidate should be highly motivated with excellent communication and analytical skills. Within this role, you will build and maintain strategic relationships with existing clients through effective communication in a proactive, consultative and professional manner.
- You're a self-starter who can establish priorities, meet deadlines, and work independently in a remote/hybrid environment
- You have proven work experience as a Customer Success Manager or similar role
- You have excellent communication skills, including presentations and written documents
- You are a strong problem solver and work cross-functionally to deliver results.
- You quickly grasp new and complex topics and communicate them clearly.
- Spend time getting to know the client's business model and individual system needs
- Act in a consultative manner by offering creative solutions, and proactively identifying opportunities where we can deliver even greater value for our customers through our platform
- Pin point the root cause of problems, provide solutions, and own the relationship from start to finish
- Educate and train clients on rapidly changing software systems to drive adoption
- Troubleshoot platform specific and technology-based issues and work with internal teams to produce a resolution
- Be a Black Diamond power user in order to provide the most relevant and creative platform solutions
- Have the ability to empathize and connect with clients
- Be approachable and display a selfless attitude towards others
- Don't be afraid to ask the "why" and continue to learn
- Build trust and transparency with your clients to strengthen the relationship they have to the business
- Show a strong desire to work with others to solve internal issues and client problems
- Care about the success of teammates and help inspire and empower creative solutions
- Be a great team player that steps up to help others, and sees the positive in any situation
- Celebrate with our Product & Development teams as they unveil updates to our platform
- Give back and get involved in the community by participating in various philanthropic opportunities and company events
-
Client Advocate
3 weeks ago
SS&C Technologies Jacksonville, United StatesSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...
-
Client Advocate
1 week ago
SS&C Technologies Jacksonville, United StatesSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...
-
Client Advocate
2 weeks ago
SS&C Technologies Jacksonville, United StatesClient Advocate · Locations: Jacksonville, FL | Hybrid | Remote · Get To Know The Team: · SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry leading Black Diamond Se ...
-
Client Advocate
3 weeks ago
SS&C Technologies Jacksonville, United StatesSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...
-
Client Advocate
2 weeks ago
SS&C Technologies Jacksonville, United StatesClient Advocate · Locations: Jacksonville, FL | Hybrid | Remote · Get To Know The Team: · SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry leading Black Diamond Se ...
-
Client Delivery Advocate
1 week ago
iCapital Jacksonville, United StatesJob Description · Job DescriptioniCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strate ...
-
Client Delivery Advocate
1 week ago
iCapital Jacksonville, United States Full timeResponsibilities · Financial Reporting and Data Aggregation tools: · Analyze and explain portfolio performance results. · Conduct account level reconciliation, including research and resolution of all breaks, cancels, corrects. · Analyze private equity and hedge fund statements f ...
-
Jr. Client Delivery Advocate
1 week ago
iCapital Jacksonville, United StatesJob Description · Job DescriptioniCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strate ...
-
Daniel Memorial Inc Jacksonville, United StatesThe Homebuilders program is an evidence-based model which has been rated as a well-supported family preservation program by the Title IV-E Prevention Services Clearinghouse. Emphasis is on child safety and keeping the family together. The Homebuilders Intensive Family Services Co ...
-
Psh Peer Specialist
2 weeks ago
Sulzbacher Jacksonville, United StatesJob Title: Permanent Supportive Housing Peer Specialist · Department: Housing · Reports To: Grant Compliance & Accounting Proj. Manager · FLSA Status: Exempt · Hours: Full-Time · **SUMMARY**: · The primary role of the Permanent Supportive Housing (PSH) Peer Specialist (PS) is to ...
-
Benefits Specialist Ii
3 weeks ago
Northeast Florida Area Agency Jacksonville, United States**SUMMARY** · This position will work remotely most of the time. The professional staff is 100% Medicaid related and shall perform some or all of the following ADRC intake, screening and triage activities that inform eligible or potentially eligible individuals, their families, a ...
-
Member Success Supervisor
1 week ago
RADIFI FEDERAL CREDIT UNION Jacksonville, United StatesRadiFi Credit Union (formerly Jax Federal Credit Union) is seeking a Member Success Supervisor to be responsible for supporting the Member Success Manager in meeting team and individual goals. May support Manager by assisting with coaching the branch team to effectively execute o ...
-
Local Contract LPN
2 days ago
Health Advocates Network - Southeast Jacksonville, United StatesJob Description · Health Advocates Network - Southeast is seeking a LPN / LVN Hospice for a local contract job in Jacksonville, Florida. · Job Description & RequirementsSpecialty: Hospice · Discipline: LPN / LVN · Start Date: 06/03/2024 · Duration: 12 weeks · 36 hours per week · ...
-
Local Contract LPN
1 week ago
Health Advocates Network - Southeast Jacksonville, FL, United StatesHealth Advocates Network - Southeast is seeking a LPN / LVN Hospice for a local contract job in Jacksonville, Florida. · Job Description & Requirements · Specialty: Hospice · Discipline: LPN / LVN · Start Date: ASAP · Duration: 12 weeks · 36 hours per week · Shift: 12 hours · Emp ...
-
Local Contract LPN
1 week ago
Health Advocates Network - Southeast Jacksonville, FL, United StatesHealth Advocates Network - Southeast is seeking a LPN / LVN Hospice for a local contract job in Jacksonville, Florida. · Job Description & Requirements · Specialty: Hospice · Discipline: LPN / LVN · Start Date: 06/03/2024 · Duration: 12 weeks · 36 hours per week · Shift: 12 hours ...
-
Local Contract LPN
1 week ago
Health Advocates Network - Southeast Jacksonville, FL, United StatesHealth Advocates Network - Southeast is seeking a LPN / LVN Hospice for a local contract job in Jacksonville, Florida. · Job Description & Requirements · Specialty: Hospice · Discipline: LPN / LVN · Start Date: 06/03/2024 · Duration: 12 weeks · 36 hours per week · Shift: 12 hours ...
-
CT Tech
3 weeks ago
Health Advocates Network Jacksonville, United StatesHealth Advocates Network is urgently hiring CT Tech in the Jacksonville, FL area. Must have 1 year of CT Tech experience. · + Pay Rate: $2,201 weekly · + Specialty: CT Tech · + Shift: Day · + 12 Week Contracts and more available · Qualification and Requirements: · + Authorized ...
-
LPN,RN - Hospice
1 week ago
Health Advocates Network Jacksonville, United StatesNOW HIRING Licensed Practical Nurses (LPN) with a minimum of 1 year of recent hospice or home health experience These are per diem positions for a nationally recognized hospice company in Jacksonville, FL and surrounding areas. · **LPN Pay Rate: ** Up to $26 hour · Specialty: Li ...
-
Client Consultant
6 days ago
SS&C Technologies Holdings, Inc. Jacksonville, United StatesClient Advocate. Locations: Jacksonville, FL | Hybrid | Remote Get To Know The Team: SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry Consultant, Client, Platform, ...
-
Travel Nuclear Medicine Technologist
4 days ago
Planet Healthcare Jacksonville, FL, United StatesPlanet Healthcare is seeking a travel Nuclear Medicine Technologist for a travel job in Jacksonville, Florida. · Job Description & Requirements · Specialty: Nuclear Medicine Technologist · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: 13 weeks · 40 h ...
Client Advocate - Jacksonville, United States - SS&C
Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Client Advocate
Locations: Jacksonville, FL | Hybrid | Remote
Get To Know The Team:
SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry leading Black Diamond Service Team. In this role, you will join a dynamic team as an integral part of the day-to-day process of supporting our clients using our Black Diamond Wealth Platform solution. Like what you read? Then you may be a perfect candidate to join the company ranked #1 on the list of Best Places to Work in Jacksonville.
Why You Will Love It Here
What You Will Bring:
What You Will Get To Do:
You will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with other teammates to ensure customer questions and concerns are addressed in a timely manner. In doing this, you will be responsible for undertaking discovery and education activities that help clients troubleshoot our technology and financial industry based issues via phone, email, Salesforce, virtual meetings, and occasional in person scenarios.
Customer Value Realization
Adoption and Client Retention
Emotional Intelligence
Collaboration
Have fun
Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at
#LI-AL1
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
PDN-9a3ec4b5-6d60-420f-91a