Account Manager - Dallas - Experion Technologies

    Experion Technologies
    Experion Technologies Dallas

    1 day ago

    $55,000 - $105,000 (USD) per year *
    Description

    Job Overview


    • Experience in Managing Digital/Ecommerce Programs


    • Act as a Delivery Executive/SPOC for current engagements and services and prospective business by collaborating with Sales and Practice teams. These may include: o Product Management, Project Management, Content authoring and management, technical production support, Quality Assurance, Development, Business Operations support


    • Daily work activities will include o Work with customer and Experion onshore and offshore teams and leads to ensure seamless delivery o Proactively engage with customer stakeholders to understand expectations and work with offshore leaders and sales team to drive engagement towards achieving outstanding customer satisfaction o Provide management oversight to entire Experion Team o Maintain daily, weekly checkpoints with customer and Experion team and be on top of milestones, obligations and other business priorities o Mentor Experion delivery team members
    • Act as a bridge between Onshore clients and Onshore PO/Developers and between Onshore clients and offshore delivery teams, ensuring clear communication and alignment.


    • Build and maintain strong client relationships by understanding their needs and ensuring satisfaction with service delivery.


    • Facilitate regular communication and status updates with clients and stakeholders.
    • Manage onshore delivery teams (Onshore Product Management and Dev teams), ensuring they are aligned with project objectives and roles.

    Experion Technologies


    • Conduct team meetings, communicate recommendations for improvement as necessary and provide status reporting


    • Oversee the onshore execution of eCommerce services, ensuring alignment with agreed service-level agreements (SLAs) and key performance indicators (KPIs).


    • Collaborate with offshore teams to ensure seamless coordination and consistent service quality.


    • Work closely with offshore teams to monitor progress & resolve issues


    • Escalate critical issues to the appropriate offshore or leadership teams for prompt resolution.


    • Leads the identification, prioritization, technical development and delivery of features aligned with long-term roadmaps, goals, and objectives


    • Partners closely with Business, Development, Technical Operations and Quality Assurance to execute the successful, smooth, and regular deployment of production code


    • Experience working on the SAP Commerce platform leveraging Java and knowledge of any leading CMS (Ex: Contentful, Adobe Experience Manager)


    • Experience in managing and overseeing any SaaS based Ecommerce solution
    • Strong skills with Jira Service Management, Atlassian dashboards and metrics


    • Strong Ecommerce back ground with B2B/B2C implementation experience and working on different Business models of commerce (B2B, B2C).


    • Knowledge and experience with Design, Development, deployment and release processes for Ecommerce implementations.


    • Flexibility to work in timings overlapping with US time zones


    • Experience in working in onshore/offshore model


    • End-to-end experience in software development life cycle and familiar with agile methodologies like scrum


    • Actively participate in communication with business stakeholders and participate in all SDLC lifecycles.


    • Should be capable of reviewing the work done by other team members and guide them in complex issues.


    • Excellent time-management, problem-solving and decision-making skills
    • Led and mentor Ecommerce team members to develop their skills


    • Build strong relationships with cross-functional teams and business leads to implement and roll out productivity tools, understand business needs and provide innovative technology solutions


    • Ability to communicate technical information in a clear manner to Stakeholders


    • Manage and lead the customer support team, providing guidance and support to ensure high-quality service delivery.


    • Collaborate with cross-functional teams to align support efforts with overall business objectives and enhance customer experience.


    • Lead initiatives for service process improvement to streamline operations and enhance the customer journey.

    Experion Technologies

    Job Description


    • Collaborates with external vendors and service providers to ensure timely and effective resolution of issues.

    Qualifications
    • Overall, 15-20 years' experience
    • At least 5 years of experience leading an Ecommerce team
    • Proven leadership ability with interpersonal skills and team building skills


    • Practical experience engaging with DevOps teams, tooling and practices


    • Proven track record in successful project execution
    • Experience in Team Building and Team Management

    Recommended Certifications


    • PMP, PM2 or Prince2 certified


    • Agile Scrum certified
    • ITIL certified (ITIL V3 or later)
    • Any cloud foundation certification

    * This salary range is an estimation made by beBee
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