Customer Care Representative - Henderson - PAYSIGN, Inc.

    PAYSIGN, Inc.
    PAYSIGN, Inc. Henderson

    6 days ago

    Description

    The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
    Requirements
    Essential Functions

    • Answer inbound telephone calls from customers and clients regarding products and services.
    • Make outbound telephone calls to customers and clients regarding products and services.
    • Maintain call performance and call quality goals.
    • Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
    • Work independently and as part of a team to provide best in class customer service
    • Conduct side-by-sides with new and existing employees.
    • Enter data quickly and accurately with high attention to detail.
    • Verify all callers to ensure security.
    • All other duties as assigned.
    Requirements
    • Outstanding customer service skill
    • Excellent written and oral skills
    • Computer literacy and keyboard typing skills
    • Proficiency in Microsoft Office Suite
    Schedule

    • 8-hour shift

    • 10-hour shift

    • Day shift

    • Monday to Friday

    • Weekend availability
    Salary Description

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