Quality Technician - Northfield, United States - Medline Industries Inc

Medline Industries Inc

Verified Company

Northfield, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Primary Location US-IL-Northfield

JOB SUMMARY:

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

Run trending reports of complaints and initiate corrective action requests.
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
Write complaint investigation summary letters to the individuals that reported the issues.
Issue credits, coordinate servicing, replacement orders, and/or RGA's as required for complaint resolution.
Follow up with sales force on outstanding issues following the time frames established in written procedures.
Coordinate and track rework/stock checks of product as required in response to complaints.
Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Education

High School Diploma or equivalent.

Knowledge / Skills / Abilities

Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite.

PREFERRED JOB REQUIREMENTS

At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite
FDA regulated industry experience.