Coordinator Office Assistant - Plainville, MA
1 day ago
Job description
:Coordinator Office Assistant (In-Office)
Location: Plainville, MA
Schedule: Monday – Friday | 9:00 AM – 3:00 PM (30 hours/week)
Reports To: Vice President of Business Operations / Regional Supervisor
Position Summary
Prime Home Health and Companion Care is seeking a highly organized, proactive, and team-oriented Coordinator Office Assistant to support our Plainville office. This in-office position plays a dual role: providing administrative and operational support to the office while managing a small participant caseload.
The ideal candidate is detail-oriented, professional, and comfortable balancing front-office responsibilities with service coordination, HR support, and compliance tasks. This role is essential in maintaining workflow efficiency, regulatory compliance, and positive communication between caregivers, participants, and office leadership.
Core Responsibilities
Office & Administrative Support
- Serve as the primary in-office point of contact during scheduled hours
- Answer and direct phone calls in a professional and timely manner
- Support scheduling coverage needs in collaboration with coordinators
- Maintain organized office files (digital and physical)
- Assist with data entry, documentation tracking, and system updates
- Monitor and respond to general office emails as directed
- Support preparation of reports, audits, and documentation requests
Participant Coordination (Small Caseload)
- Manage a small caseload of HHA/Companion/ISCH participants
- Maintain communication with participants, families, and case managers
- Coordinate caregiver assignments and ensure coverage continuity
- Monitor authorizations and service utilization
- Ensure timely and compliant note submission and documentation
- Address participant concerns in a professional and solution-focused manner
HR & Compliance Support
- Assist with caregiver onboarding tasks (document tracking, reminders, file completion)
- Monitor caregiver compliance requirements (CPR, TB, physicals, licenses, etc.)
- Track expiring credentials and notify caregivers/supervisors proactively
- Support new hire orientation preparation and follow-up
- Assist with audit preparation and internal compliance reviews
- Maintain confidentiality of all employee and participant information
Requirements:
Qualifications
- Prior administrative or healthcare office experience preferred
- Experience in home health, human services, or scheduling strongly preferred
- Strong organizational and multitasking skills
- Ability to manage competing priorities with professionalism
- Proficient in Microsoft Office and database systems
- Strong written and verbal communication skills
- Ability to maintain confidentiality (HIPAA compliance required)
- Bilingual (English/Spanish) preferred but not required
Key Competencies
- Detail-oriented and process-driven
- Calm under pressure and solution-focused
- Strong follow-through and accountability
- Professional and team-collaborative
- Comfortable balancing administrative work with participant support
Why Join Prime?
At Prime Home Health and Companion Care, we value teamwork, accountability, and service excellence. This role is ideal for someone looking to grow within operations while gaining experience in coordination, compliance, and office management.
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