Clinical Program Director - Atlanta, United States - Aniz Inc

Description

Job Description

Job Description





TITLE:
Director of Clinical Services




DEPARTMENT:
Operations




DIVISION:
Clinical Services




REPORTS TO:
Director of Operations


SALARY:
$80,000- 90,000 annually





SHIFT:
Monday through Friday, 8:30a.m. - 5:30p.m. (Occasional on-call and weekend hours)
The Clinical Director is a direct supervisory leadership role that is a key member of the leadership team.

The Clinical Director leads the assigned division's staff members and actively participates in overall management of the division, development of clinical practice, and the provision of client care with accountabilities for implementation and outcomes for staff leadership, quality, service, compliance, finance, throughput and scheduling.

Responsible for overseeing and developing clinical services including hiring, supervision, evaluation and scheduling. Develop, plan and implement strategies for program continuation and growth. Provide clinical training to clinical staff and interns. This position must have a positive and supportive attitude toward the agency and its overall success. This position provides both clinical and personnel supervision of the clinical staff. Must have the ability to think holistically, solve problems and have good decision-making skills, including critical thinking skills. The Clinical Director is under the direct supervision of the Director of Operations.

The Clinical Director provides day-to-day management of all Mental Health and Substance Abuse Counseling programs.

This position provides oversight and clinical backup for the mental health and substance abuse counselors; approves all Individual Treatment Plans, and co-convenes monthly quality assurance team meetings; reviews program data for trends and program performance, and customer satisfaction surveys for program performance.

Performs quality checks of client filling system. Ensures progress toward meeting goals and objectives, which includes compliance with the internal and external quality management standards.


Key Functions and Expected Performances:

Leadership
Supervises day-to-day performance of staff through ongoing assessment and coaching to achieve goals. Completes formal evaluation of direct reports.
Supports retention of staff using techniques consistent with performance based outcomes. Evaluate candidates for selection and provide feedback to hiring team using targeted selection processes. Oversee the on-boarding process for new employees.

Meet with new staff and preceptors i.e., clinical interns, field placement students, volunteers, etc.), weekly to assess and coach for progress as well as intervene to manage variables influencing progress (client assignments, didactic access, etc.).

Responsible for gathering and delivering feedback for 30, 90, 180 -day evaluations. Ensure educational and competency requirements are met for staff.
Supports leadership team in development of staff members by providing substantive feedback. Collaborate with leadership team when performance issues require formal performance improvement counseling. Delivers performance feedback. Know strengths and capabilities of each staff member and the implications for training needs, scheduling.
Role model clinical practices to meet identified standards.

Escalates issues as appropriate (when beyond own decision-making authority or role boundary) to next line of accountability for guidance and/or resolution.

Works collaboratively with the leadership team and staff members in assuring a client centered focused environment.


Communication
Embodies Aniz, Inc.

mission to maintain an environment of trust, fairness, consistency and confidentiality with team members and with internal and external customers.

Communicates the plans and policies to the staff. Similarly, the Clinical Director must listen and solve the problems of the staff. Must encourage a free-flow of communication.
Listens and seeks clarification through performance based rounding. Completes rounding log and uses findings to develop solutions to identified issues within scope of accountability.
Shares knowledge with others within clinical services. Represents needs and interests of direct reports to all levels of the leadership structure. Communicates effectively orally and in writing, and proactively.


Quality, Compliance and Safety
Supports the delivery of quality client care by holding staff accountable to established client care and regulatory standards. Interprets policies and procedure to staff and client centered.
Makes changes in clinical assignments based on client care needs and demonstrated staff competencies.

Ensure that clinical records are accurate, current, and meet Georgia State Standards as well as Office of Regulatory standards.

Promotes a safe, therapeutic, customer-friendly environment. Responds promptly to client, family and staff concerns seeking to bring issues to resolution. Provides feedback to client care team regarding issues.
Demonstrates clinical knowledge needed to coach staff on day-to-day activities. Pursues continuous learning to gain additional knowledge in area of clinical specialty.

Interacts effectively with members of the clinical services team and ancillary department and programs to monitor and achieve quality client outcomes.

Supports evidence based changes to clinical practice in pursuit of quality client outcomes.
Exercises problem solving skills to optimize client flow while maintaining quality client care.

Collaborates with client care team regarding bed management to ensure appropriate client placement based on clinical needs and on grant funded program goals and objectives.

Implements area specific policies and practice guidelines in accordance with Aniz, Inc. policy and regulatory standards using standardized tools and instruments.
Promotes space utilization that supports the vision of the organization.
Holds self and others accountable for behaviors that are drivers of quality improvement. Completes audits of practice as defined by division/organizational quality plan.
Supports development of protocols for practice based on evidence.
Educates staff and monitors compliance of staff; elevates non-compliance issues. Completes documentation audits for staff in conjunction with quality assurance managers.


Building Relationships and Service
Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment.
Utilizes and models mission focused behaviors to manage conflict within scope of responsibility. Identify service recovery strategies that preserve individual dignity.
Knows and is articulate about area performance against service standards. Holds others accountable for behaviors that drive service improvement and excellence.

Utilizes the problem-solving model to independently resolve client problems and follows through with the client care management team to implement solutions.

Designs and executes in-service training for staff as directed to improve client services and program design.
Monitors service delivery behaviors of staff, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day to day work. Proactively intervenes to address and/or prevent customer service issues. Brings to leadership identification of policy issues that impact customer service.
Assists to complete investigation reports or other customer service issues at the direction of organization leadership.

Identifies customer service issues other programs may have that affect safe, accurate, timely provision of client care and efficient use of human and other resources.

Submits and/or presents agenda items for team meeting. Attends team meetings regularly. Supports other clinical staff managers/supervisors in work they are trying to accomplish.


Planning and Organizing

Provides input for accurate preparation of the annual operating budget, including staffing issues, client flow issues, and process change opportunities.

Manages resources that achieve safe, cost effective, clinically appropriate client care. Understands established area budget and adjusts resource utilization to minimize variances.

(i.e., monitor revenue and expense budget for fee for service programs that includes private pay, Ryan White, Medicaid, EPSDT and Victims of Crime funding).

Coordinates and maintains optimum area function with shifting priorities in a real-time environment. Models and coaches staff in effective clinical prioritization.
Works within to identify and address issues, solve problems and evaluate outcomes. Participates on departmental and/or organization-wide committees to address system problems/issues.
Implements service, quality and productivity improvements. Collaborates within all Clinical Services programs and across the organization to identify and develop innovative strategies.
Recognizes, initiates, and manages change, utilizing established methods such as Plan, Do, Study, Act (PDSA).
Optimizes use of staff time and non-salary resources to improve quality of care and service delivery.
Provides assistance with grant/contract applications as directed by leadership.

In concert with team members, work to expand primary care, housing, job, business and other service opportunities for Aniz, Inc.

members. Contribute to Aniz strategic planning process and implement organization goals.
Available to staff for crisis and emergency needs unless arranged otherwise by necessity.


Required Job Skills
Must be able to demonstrate cultural competency with clients services. Provide education and leadership to individual site staff on culturally appropriate medical, behavioral treatment and education.
Must be knowledge of the laws and regulations governing behavioral health practice and procedures.
Must have experience with Medicaid, Victim Witness and other types of client billings
Must have the ability to supervise clinical interns and associates in field placement and practicum positions.
Must be capable of, and comfortable with public speaking.
Must have the highest ethical standards and the ability to articulate those standards to staff.
Must have the ability to work independently, with minimal supervision.

Must have the ability to work with a diverse population of members in varying stages of mental health or addiction recovery and to be sensitive to their physical, mental and emotional health needs.

Must have the ability to and sensitivity to diverse populations; including persons with active addictions, persons living with HIV or Transgender individuals.

Must have a current working knowledge of community resources available to assist members with health and recovery issues.
Ability to work flexible hours
Ability to carry out other duties as assigned by leadership.


Qualifications
Licensed Clinical Social Worker, Licensed Personal Counselor LCSW or LPC) or a Master degree in either Social Work or Counseling required.
Masters Degree in Behavioral Health field preferred.
PhD or PsyD or RN or LPN preferred.
Minimum of five years supervising mental health and/or substance abuse programs required.
Three to five years of progressively responsible non-profit program management experience preferred.
Ability to lift supplies up to 25 lbs. to waist height.
Reliable transportation, valid Georgia drivers license with a clear driving record and proof of insurance.
Proficiency in computer skills, especially using Outlook, Word, Excel and customized databases.