Jobs
>
Bloomington

    Lead Customer Experience Representative - Monroe, United States - Money Fit by DRS

    Money Fit by DRS
    Money Fit by DRS Monroe, United States

    2 weeks ago

    Default job background
    Description


    The Lead Customer Experience Representative helps support the day-to-day operations of the dispensary with the Assistant General Manager and General Manager, while supporting all strategies and tasks related to the facility, accounting, sales, marketing, and public relations.

    The Lead Customer Experience Representative will report to the General Manager and provide leadership and coaching to all core functions of the dispensary, including security, sales, guest services, and inventory, while also helping to provide a world-class experience for every guest of the dispensary.

    The Lead Customer Experience Representative will help the Assistant and General Manager ensure the dispensarys compliance with all rules and regulations of the Ohio Medical Marijuana Control Program, inventory, e-commerce, point of sale and public relations.

    The successful candidate will possess strong personal drive, self-direction, and a passion for helping others and serving patients.

    Essential Duties and Responsibilities:
    Assist with hiring, developing, and coaching of all dispensary positions along with developing and executing SOPs, training, and on-boarding programs;
    Assist with execution of dispensary/company strategy and operations;
    Review store environments and key performance indicators to identify problems, concerns, and opportunities for improvement;
    Help lead the dispensary team, support performance evaluations with active feedback and assist with personnel matters;
    Maintain records for all necessary documents: delivery and inventory manifests, nightly and monthly inventory counts, necessary employee and patient/customer information, logbooks, inventory adjustments, and destruction reports;
    Facilitate communication of daily tasks to team members;
    Ensure all required state and company sanctioned reports and audits are executed on time;
    Serve as a brand representative and participate in community/industry events, as needed;
    Provide superior customer service for vendors, patients and caregivers;
    Respond to any patient/customer complaint, request, concern, suggestion, when required;
    Ensure a world-class experience for patients and caregivers in accordance with company mission, vision, and values;
    Ensure that all dispensary operations including admissions, consultations, dispensing, cash management, inventory management, auditing, outreach, marketing and ordering are operating effectively, compliantly, and efficiently;
    Create a customer-focused, service-oriented environment;
    Maintain a presence on the sales floor and effectively coach and support dispensary team members to ensure that operational priorities, processes and procedures are communicated, understood and executed;
    Maintain all technology platforms and ensure that product descriptions and inventory amounts are accurate;
    Recommend product lines by identifying new product and product packaging opportunities, utilizing patient feedback and online reviews;
    Other tasks as assigned by the Assistant General Manager and General Manager.


    Relevant Knowledge, Skills, and Abilities:
    Recent and relevant retail and/or hospitality experience in a high-growth, fast-paced environment
    Experience operating in a state-regulated marijuana program
    Experience with coaching, training, and talent development
    Experience monitoring company and individual performance through KPIs and other metrics;
    Demonstrated passion for serving the medical marijuana patient community
    Proficient in MS Office and MS Excel
    Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
    Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills
    Must maintain a high level of integrity, personal motivation, and be compliance-driven
    Ability to work after-hours and travel, as needed
    Must be 21 years of age or older
    Ability to pass a background check


    Physical Requirements:
    Long periods of prolonged sitting and standing;
    Long periods of prolonged use of office equipment including computers and phones;
    Requires normal range of hearing and manual dexterity sufficient to operate a computer;
    May require lifting up to 25 pounds occasionally.


    Work Environment:
    Similar to a busy retail store
    Constant interaction with internal and external stakeholders

    Firelands Scientific and The Landing Dispensaries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    #J-18808-Ljbffr
  • Stellar Enterprises

    Student assistant in the field of research

    3 weeks ago

    Stellar Enterprises Monroe, United States

    About the Company · The internationally operating publicly listed corporation with headquarters in Berlin is an expert in solutions that make office and work life easier and more efficient. Our corporation has four business areas: Software & Business Process Automation, Franking ...

  • Cleaver-Brooks

    International Sales Manager, IC Channel

    1 week ago

    Cleaver-Brooks Monroe, United States Full time

    Job Summary: Responsible for managing the International Industrial Combustion (IC) Sales channel. Job reports to the IC Sales Director. · Location: The International Sales Manager will report to our Monroe, WI office but can be based remotely. · Essential Functions: · Direct an ...

  • Piedmont

    PAS Team Lead

    5 days ago

    Piedmont Monroe, United States

    Description: · RESPONSIBLE FOR: · Assisting patients during the onsite registration and arrival processes for scheduled and unscheduled visits in both the inpatient and outpatient settings, conducting insurance verification for walk-in visits as necessary as well as acting as ...

  • BigYNon

    Deli Clerk

    2 weeks ago

    BigYNon Monroe, United States

    · • Exceed our customers' evolving expectations by preparing the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience. · • Build relationships with and educate our customers in order to create sales. · • Prepare, ...

  • Gemaire

    Sales Center Manager

    1 week ago

    Gemaire Monroe, United States Full time

    Hiring for the following location(s): 501 N 8th St, West Monroe, Louisiana About Us Looking for a cool job? Join an HVAC/R industry leader · For over 75 years Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration produ ...

  • Ochsner Health

    EVS Aid

    3 weeks ago

    Ochsner Health Monroe, United States Full time

    Under the direction of the Environmental Services Supervisor, and as a member of a work team, this job performs project cleaning activities, and support activities in patient, clinical, public and administrative areas. To perform this job successfully, an individual must be able ...

  • Cook Group

    Business Process Specialist

    3 weeks ago

    Cook Group Bloomington, Indiana, United States Permanent

    Overview: · The Business Process Specialist is the primary point of contact for Cook Medical Divisions and other functions for processes and service enhancing projects. This role is the driver of process improvements for applicable global markets, with the goal of enhancing the c ...

  • Franciscan Missionaries of Our Lady Health System

    Patient Access Representative 1

    1 week ago

    Franciscan Missionaries of Our Lady Health System Monroe, United States Regular

    Job Description · The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admit ...

  • Ochsner Health

    Patient Sitter PRN

    3 weeks ago

    Ochsner Health Monroe, United States Part time

    This job works collaboratively with a licensed nurse and Patient Care Technicians under the direct supervision of a licensed nurse to maintain patient safety and provide for the delivery of basic patient care. Provides constant observation of the patient (remains with the patient ...

  • Foxhound Partners

    Plant Manager

    4 weeks ago

    Foxhound Partners Monroe, United States

    Job Title-Plant Manager · Location-Monroe, OH · US citizenship required · Relocation available · Automotive Manufacturing experience required · The Plant Manager coordinates and directs all plant production and supports operations to ensure timely delivery of quality products at ...

  • Ochsner Health

    Certified Nursing Assistant

    4 days ago

    Ochsner Health Monroe, United States Full time

    This job works collaboratively to maintain patient safety and provide for the delivery of basic patient care under the direct supervision of a licensed nurse. May provide constant observation of the patient and notifies nursing personnel of changes in behavior or status and when ...

  • InsideHigherEd

    Head Volleyball Coach

    1 week ago

    InsideHigherEd Monroe Township, United States Administrative Jobs ,

    Position Title:Head Volleyball Coach (full-time) · Position Approval Date:04/22/2024 · Is this position an essential position?:No · About Susquehanna:Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning ...

  • Franciscan Missionaries of Our Lady Health System

    Patient Access Rep

    3 weeks ago

    Franciscan Missionaries of Our Lady Health System Monroe, United States Regular

    Job Description · Job Title: Patient Access Representative 1 - Clinic · Job Summary: · The Clinic Access Rep 1 is responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payment ...

  • South Louisiana Community College

    Instructor/Lab Coordinator for Medical Lab Technician

    1 week ago

    South Louisiana Community College Monroe, United States Faculty Full time

    Instructor/Lab Coordinator for Medical Lab TechnicianJob no: 494510Work Type: Faculty Full-TimeLocations: Monroe, LACategories: Allied Health College: Louisiana Delta Community College · Department: Academic Affairs · Sub department: Nursing, Allied Health & Safety · Type of ...

  • Ochsner Health

    Ochsner LSU Health Shreveport

    3 weeks ago

    Ochsner Health Monroe, United States Part time

    We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of Medicine, our goal is to provide high-quality patient care within a setting that advances medical science through research and educates the next generation of l ...

  • EvergreenHealth Monroe

    Administrative Supervisor/RN

    1 week ago

    EvergreenHealth Monroe Monroe, United States

    Wage Range: $ per hour. The amounts listed are the base pay range; additional compensation, such as per diem stipend in lieu of benefits, may be available for this role. Job offers are determined based on a candidate's years of relevant experience, applicable education and intern ...

  • Career Strategies, Inc.

    Leasing Consultants for Apartment Communities

    3 weeks ago

    Career Strategies, Inc. Monroe, United States Temporary to Hire

    We currently have amazing opportunities for awesome, well rounded apartment leasing agents If you are a leasing machine and love interacting and helping current and prospective residents, this is the opportunity for you · The Position · The leasing agent is the first point of con ...

  • Great Wolf Lodge

    Director, Aquatics

    4 weeks ago

    Great Wolf Lodge Monroe County, United States

    Pay: $0per year - $0 per year · The Directorof Aquatics is responsible for directing allaspects of aquatics services and programming including but notlimited to operations, planning, budgeting, staffing and payroll.Senior level position, which must ensure guest and employeesatisf ...

  • ProMedica

    Supervisor Security

    1 week ago

    ProMedica Monroe, United States Full time

    ProMedica Monroe Regional Hospital offers a broad range of inpatient and outpatient services in southern Michigan and Ohio. A national leader in treatment of heart attack, congestive heart failure, pneumonia and surgical care, ProMedica Monroe Regional Hospital is also a pacesett ...

  • SERVPRO

    Restoration Technician

    1 week ago

    SERVPRO Monroe, United States Full time

    SERVPRO of Monroe/West Monroe Restoration TechnicianDo you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new Restoration technician. As a new Restoration technician at SERVPRO of Monroe/West Monroe, you will be a part of ...