Operations Strategist, Marketplaces - Boise, United States - Balsam Brands

Description

Job Description

What happens between when a customer clicks "Buy" and the order shows up on their doorstep? How did the product made in Asia get to our American warehouse? If you're passionate about the behind-the-scenes of e-commerce and thrive in a fast-paced environment, we invite you to apply. Join our team as an Operations Strategist and be at the heart of the seamless ecommerce experience our customers love.

In this role, you will oversee day-to-day operations and drive the operational excellence for our growth initiatives with major platforms like Amazon SFP, Walmart Plus, B2B, and Retail. You will help manage day-to-day warehouse operations and order processing tasks that support Balsam's partnerships with Marketplaces and other retailers, focusing on enhancing the efficiency and integration of our growth initiatives, which includes but is not limited to Marketplaces, B2B, Retail etc. Your primary responsibility will be to act as the main point of contact for coordinating these platforms' operations, driving cross-functional efforts to optimize processes and improve operational metrics, and support efforts to launch new partnerships in the future. A successful candidate is not only curious but proactive in suggesting and implementing improvements.

This full-time position reports to the Director of Operations and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

What you'll do:

• Enable Growth Operations: Actively support and optimize operations for Amazon SFP, B2B, and Walmart Plus, and other retail partnerships, ensuring operational strategies are aligned with business growth objectives.
• Operational Management: Oversee warehouse operations, from order processing to inventory allocation, ensuring efficiency and effectiveness in all processes.
• Cross-Functional Collaboration: Work alongside various departments, leveraging cross-functional projects to enhance operational capabilities and support marketplace initiatives.
• Data-Driven Decision Making: Utilize analytics to inform strategic decisions, improve operational workflows, and present findings to senior leadership to drive business decisions.
• Enhance process improvements by collaborating with internal and external stakeholders, focusing on scalability and operational excellence for growth platforms.
• Facilitate the efficient movement of orders and inventory, coordinating with shipping carriers and platforms.
• Monitor and analyze supply chain and financial metrics to enhance shipping efficiency and customer satisfaction.
• Develop expertise in specific operational processes vital to supporting major e-commerce platforms.

What you bring to the table:

• 2+ years of experience in operations, data analysis, or a related field, with a focus on retail or e-commerce growth initiatives
• Bachelor's degree, in Business, Economics, Engineering, or Supply Chain preferred
• Excellent communication skills and the ability to manage projects across diverse teams
• A strong analytical approach to problem-solving and a detail-oriented mindset
• Self-motivation and a proactive attitude towards challenges and opportunities

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill:
• Balsam Brands in Forbes:
• Balsam Brands on LinkedIn:
• Glassdoor:

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $57,000 to $68,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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All your information will be kept confidential according to EEO guidelines.