Business Analyst - Arlington, United States - Massachusetts Bay Transportation Authority

Massachusetts Bay Transportation Authority Arlington, United States

1 week ago

Description

Salary: $67, $84,341.66 Annually

Location : 21 Arlington Avenue, Charlestown

Job Type: Full-Time

Job Number:

Department: MBTA - Transit Facilities Maintenance

Area: 361-E&M Administration

Opening Date: 06/05/2024

Closing Date: 6/19/2024 11:59 PM Eastern

Licenses / Certifications: None Required

Union Affiliation: Executive

Safety Sensitive: No; this is not a Safety Sensitive position.

On-Call or 24/7: No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency).

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary

MBTA Office of the Chief of Infrastructure

The Business Analyst will assist the Director of Analytics and Logistics to provide analytical and logistical support to all departments within Engineering and Maintenance (E&M). The Analyst will leverage multiple data sources to iteratively build dashboards to empower stakeholders to make data driven decisions and create a culture of continuous improvement. This position will also assist in the development of performance-based specifications, to include the optimization of labor requirements, analyze data of various forms (financial, labor, maintenance) and perform as needed maintenance on existing digital tools. In addition, this position will serve as a liaison with external departments such as Procurement and Logistics, Contract Administration, Budget, Asset Management, and Capital Programs in order to provide data and support existing processes.
Duties & Responsibilities

Principal Duties and Responsibilities
Analyze the performance of current business processes and work to continuously optimize them based upon external and internal feedback.
Utilize available data visualization tools to build and catalog performance trends in support of periodic reviews with vendors or internal parties (i.e. Tableau Dashboards)
Assist in convening internal departments or third-party providers to review contract or internal performance trends and discuss improvements.
Analyze data to quantify a third-party provider's performance over time.
Review MBTA documentation and process key inputs and outputs (requisitions, payments, access requests, reporting requests, etc.) into MBTA information systems such as PeopleSoft, enterprise asset management systems, etc.
Perform special studies and projects to optimize the use of available resources.
Build analytical models to support "what-if" analysis
Identify issues that require analyses, providing early notice of problem areas at a high level and at the departmental level.
Encourage the adoption of existing digital systems and newly deployed digital tools through hands-on training sessions.
Perform related duties and prepare materials for presentations, reports, and special projects as assigned.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.

Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision
None
Minimum Requirements & Qualifications

Minimum Education
A bachelor's degree from an accredited institution in business, finance, mathematics, economics, or related field

Minimum Experience and Required Skills
Two (2) years of experience in a field requiring quantitative analysis.
Effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools.
Demonstrated knowledge of data analysis and data visualization tools (such as Tableau) and familiarity with agile methodologies.
Demonstrated ability to multi-task and work independently to meet deadlines.
Experience working as a member of a cross-functional team.
Proven proficiency utilizing Microsoft applications, including Excel, Word, and PowerPoint,
Note: Applicants may be required to complete a Microsoft Excel Exam as part of the selection process.
Excellent collaboration and customer service skills.

Preferred Experience and Skills
Experience working for a public agency.

Substitutions
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
A master's degree in a related subject substitutes for one (1) year of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively independently and as part of a team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at or
Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
Retirement: pension or deferred compensation 401(a), plus MBTA contributions
Tuition Reimbursement (up to $10,000 per year)
Public Service Loan Forgiveness (PSLF) for student loans
Commuter Choice Parking Program: pre-tax benefits for parking
Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
Discounted tickets for concerts, movies, travel / vacation, etc. via
Shopping discounts via
Verizon and AT&T service discounts
And more...

The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

What is the highest level of education you have completed?

Did not attain a high school diploma
High school diploma or equivalent (G.E.D.)
Associate's degree
Bachelor's degree
Master's degree or Higher

02

Do you have two (2) years of experience in a field requiring quantitative analysis?

03

Based on your last answer, please describe your experience.

04

Please rate your proficiency utilizing Microsoft applications, including Excel, Word, and PowerPoint.

No experience
Beginner
Intermediate
Advanced
Expert

05

Please rate your level of proficiency with data analysis and data visualization tools (such as Tableau) and familiarity with agile methodologies.

No Experience
Beginner
Intermediate
Advanced
Expert

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