Client Experience Manager - Peoria, United States - Clear Title Agency of Arizona

Clear Title Agency of Arizona

Verified Company

Peoria, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Customer Experience Manager at Clear Title Agency, you play a pivotal role in enhancing customer satisfaction and fostering long-term relationships with real estate agents and customers

Your primary responsibilities include:

Customer Engagement and Communication:

Utilize Salesforce to track and respond to open orders promptly.
Tailor communication based on Salesforce history and personal insights gained from interactions.
Conduct personalized conversations, introducing yourself and extending support throughout the escrow process.

Customer Education and Support:

Educate customers on wire fraud prevention measures and coordinate discussions with Escrow Officers.
Facilitate signing appointments, emphasizing the importance of personal attendance over mobile notaries.
Provide personalized assistance during transactions, drawing from your background as an Escrow Officer to address customer inquiries effectively.

Marketing and Sales Support:

Provide framework around how sales roles interact with marketing.

Proactive Customer Outreach:

Identify opportunities for additional customer engagement beyond standard procedures.
Reach out to customers for postclosing matters.
Utilize soft skills and industry knowledge to foster positive relationships and encourage repeat business.

Performance Tracking and Relationship Building:

Maintain monthly records of topperforming agents and engage with them periodically to assess needs and offer support.
Acknowledge directing customer's performance with personalized gestures like thankyou cards or compliments.
Actively contribute to evolving strategies and processes based on customer feedback and industry trends.

Qualifications:

Background in escrow or notary services with an understanding of real estate transactions.

Excellent communication and interpersonal skills, with a customer-centric approach.

Ability to adapt quickly to changing priorities and manage multiple tasks efficiently.

A proven track record in sales or customer relationship management is desirable.

Willingness to learn and adapt to a dynamic work environment focused on innovation and service excellence.

Note:_ This position involves comprehensive training to integrate escrow and notary expertise with sales and marketing skills, offering a unique opportunity for career development and growth within the company.

Pay:
$50, $70,000.00 per year

Benefits: