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    Customer Service Representative - Seattle, United States - PACE Staffing Network

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    Job Description

    Job Description


    Job Description:


    As a Customer Service Representative, you will be responsible for providing exceptional service to union members, handling inbound phone calls, emails, and other documentation requests.

    You will serve as the first point of contact for inquiries regarding contracts, employment rights, benefits, and more. Additionally, you will assist with membership enrollment, grievance procedures, and participation in various civic engagement activities.


    Responsibilities:
    Answering 40+ inbound phone calls per day from members
    Documenting calls using computer systems
    Processing emails and other documentation requests
    Assisting with grievances and membership inquiries
    Providing information on employment benefits and healthcare enrollment
    Supporting workers in registering for training courses
    Participating in civic engagement activities
    Providing translation and interpretation services as needed


    Job Details:

    Start Date:
    May 10, 2024


    Payrate:
    $25.65 per hour

    Direct Hire opportunity

    Benefits include:
    $100 Wi-Fi (per month), fully employer-paid family health, dental, vision, and pharmacy benefits, fully employer-paid defined-benefit pension through SEIU
    Generous leave package, optional 401(k), and additional benefits per CBA
    Schedule: 8:00 am - 4:30 pm (Monday – Friday)
    Onsite training required for 5 weeks in downtown Seattle
    100% remote work after initial training period


    Candidate Requirements:
    Fluent in Korean language
    Ability to work in a fast-paced environment
    Strong English-speaking skills
    Previous customer service experience (at least 1 year)
    Previous call center experience preferred
    Critical thinking aptitude
    Stable work history
    Computer/technical skills

    #INDHP

    #J-18808-Ljbffr


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