Information & Referral Specialist - Waltham, United States - Springwell

Springwell Waltham, United States

2 weeks ago

Description

Springwell is seeking compassionate community specialists to provide information to older adults, family caregivers, individuals with disabilities, and community professionals.

DESCRIPTION:
Information and Referral Specialists work with consumers over the phone, via email, and in person at the Springwell office. They provide support and consultation to individuals who are seeking assistance navigating services available to them. The Specialists are able to build rapport with both non-professional and professional callers, provide empathy and support, assess needs, and make appropriate referrals to internal Springwell programs and to external agencies. Specialists build an extensive knowledge of providers, agencies, and services available to the community and use their skills to share this knowledge in a way that supports and empowers consumers. The team also conducts research for and makes updates to informational materials that are provided to the community and utilized by Springwell staff.

ESSENTIAL JOB FUNCTIONS:

Assess caller's need for services and community resources; research options; provide accurate and unbiased information tailored to the caller.
Collaborate with colleagues in other Springwell departments surrounding their resource needs.
Maintain existing information sheets used by staff, community partners, and consumers; create new informational materials around topics of interest that are relevant to the Springwell community.
Update and maintain community provider records in the internal resource database; research new providers for possible inclusion in the database.

QUALIFICATIONS:

Bachelor's degree and previous social service experience preferably with older adults, individuals with disabilities and/or providing customer/consumer support
Excellent organizational, interpersonal, and communication skills
Ability to learn and navigate internal computer systems
Ability to work both independently and collaboratively with co-workers, adapt to changes and problem-solve.

GENEROUS BENEFITS:

3 weeks of vacation in first year
Birthday off
13 paid holidays
3 paid personal days
15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
Health & dental insurance with employer contribution
Life and long-term disability insurance at no cost to employee
Flexible Spending Plan
Employee Assistance Plan
401K Retirement Savings Plan w/ employer contribution
Mileage reimbursement
Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, telecommuting work option, remote work option
Employee referral bonuses
Free parking
Commitment to promoting from within

COMPANY PROFILE:
At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.

We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.

We believe in and are looking for new staff who embrace:

Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.

Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.

Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Keywords: Ashland, Belmont, Boston, Braintree, Brookline, Cambridge, Canton, Chelmsford, Chelsea, Dedham, Dover, Framingham, Hingham, Holbrook, Holliston, Hopkinton, Hudson, Marlborough, Milton, Natick, Needham, Newton, Northborough, Rockland, Randolph, Sherborn, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Westborough, Weston, Westwood, Weymouth, Winthrop

Information & Referral Specialist

2 weeks ago

Springwell Inc Waltham, United States

Springwell is seeking compassionate community specialists to provide information to older adults, family caregivers, individuals with disabilities, and community professionals. · DESCRIPTION: · Information and Referral Specialists work with consumers over the phone, via email, an ...
Information & Referral Specialist

3 weeks ago

Springwell Waltham, United States

Job Description · Job DescriptionSpringwell is seeking compassionate community specialists to provide information to older adults, family caregivers, individuals with disabilities, and community professionals. · DESCRIPTION: · Information and Referral Specialists work with consum ...
Referrals Specialist

2 weeks ago

Greater Lawrence Family Health Center Methuen, United States Full time

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recogn ...
Referrals Specialist

3 weeks ago

LOWELL COMMUNITY HEALTH CENTER Lowell, United States

SUMMARY · Process incoming and outgoing referrals. Responsible for scheduling specialty appointments (Ex: Contacting a gastroenterologist to schedule a colonoscopy) for pediatric and adult health center patients and informing patients of date, time and location of appointments. R ...
Referral Specialist

3 weeks ago

Complete Staffing Solutions Worcester, United States

Job Description · Job DescriptionReferral Specialist · Location: · Worcester, MA · Opportunity to work with a great company · Actively Interviewing Hiring ASAP · Hours: · Part Time Hours · Monday – Friday 25 hours a week · Job Requirements: · Minimum of high school diploma or ...
Authorization and Referrals Specialist

14 hours ago

Beth Israel Lahey Health Winchester, United States

**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · Ensures that all information ...
Referrals Specialist

2 weeks ago

Lowell Community Health Center Lowell, United States

SUMMARY · Process incoming and outgoing referrals. Responsible for scheduling specialty appointments (Ex: Contacting a gastroenterologist to schedule a colonoscopy) for pediatric and adult health center patients and informing patients of date, time and location of appointments. R ...
Referral and Resource Specialist

3 weeks ago

Elevance Health Bedford, United States

· Referral and Resource Specialist · Location: MUST RESIDE IN MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK. · Build the Possibilities. Make an extraordinary impact. · A proud member of the Elevance Health family of companies, Carelon Behavioral Health, for ...
Referral and Resource Specialist

2 weeks ago

Elevance Health Boston, United States

· Referral and Resource Specialist · Location: MUST RESIDE IN MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK. · Build the Possibilities. Make an extraordinary impact. · A proud member of the Elevance Health family of companies, Carelon Behavioral Healt ...
Information & Referral Specialist

6 days ago

Minuteman Senior Services Burlington, United States

Job Description · Job Description · Our missions is to enhance the health, well-being, and independence of people of diverse backgrounds as they navigate aging and disability, providing supports that empower them to live with meaning, choice, and dignity. · Learn more about us. ...
Information & Referral Specialist/Social Worker

4 days ago

Old Colony Elder Services Brockton, United States

OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as p ...
Authorization and Referrals Specialist

1 week ago

Beth Israel Lahey Health Beverly, United States

Job Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work ...
Authorization and Referrals Specialist

1 week ago

Beth Israel Lahey Health Beverly, United States

**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · The work schedule is 7:30am- ...
Part Time Medical Referral Specialist

1 week ago

Complete Staffing Solutions, Inc. Worcester, United States Part time

Job Description · Job DescriptionMedical Referral Specialist · Location: · Worcester, MA · Opportunity to work with a great company · Apply Now Hiring ASAP · Hours: · • Part Time · • 25 hours/week · Job Requirements: · Vaccinated · Receiving incoming referrals · Assess initial as ...
Client Care Specialist

3 weeks ago

MSPCA-Angell Waltham, United States

**_This is a full time position, 40 hours per week with rotating holidays._** · Do you have a passion for customer service and happen to love animals? If you have experience as a receptionist or in customer service, you may be interested in our position with **MSPCA-Angell West i ...
Assessment Specialist/options Counselor

3 weeks ago

Springwell Waltham, United States

**Help people have their voice heard about their care needs This position will introduce people to Springwell and assist with navigating the network of available resources.** · The **Assessment Specialist/Options Counselor** introduces older adults, individuals with disabilities ...
Hospice Registered Nurse Case Manager

1 week ago

Suncrest Hospice Waltham, United States

Job Overview: · We are seeking a highly skilled and compassionate Registered Nurse Case Manager to join our healthcare team. As a Registered Nurse Case Manager, you will be responsible for coordinating and providing comprehensive care to patients, ensuring their needs are met and ...
Medical Secretary Ii

3 weeks ago

Atrius Health Watertown, United States Full time

**Medical Secretary II -Watertown - Full-Time - Hybrid** · *** · - Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius H ...
School Psychologist

2 weeks ago

Maaps Watertown, United States

We are the worldwide leader in education services for children and young adults who have multiple disabilities and visual impairments. We believe every child can learn and learning is for life. We are committed to delivering best-in-class education to children, providing immersiv ...
Medical Assistant I

2 weeks ago

Atrius Health Watertown, United States

**Medical Assistant Sign-on Bonus** · - $1000 for non-certified Medical Assistants with one year+ of direct medical assistant experience · - $1500 for certified Medical Assistants* · Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables ...