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    Customer Support Representative I - Denver, United States - Nexmuv

    Nexmuv
    Nexmuv Denver, United States

    2 weeks ago

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    Description

    **Customer Support Representative I (Remote)**

    Preferable Location: Denver | Full Time **Role and Responsibilities**

    As a Customer Service Specialist, you will act as a crucial member of our team by striving to build a positive experience for our customers. This position is responsible for counseling and assisting the customer on all moving-related service needs. You will be expected to deliver superior customer service in a prompt, respectful, and courteous manner to ensure customer concerns are resolved.

    5-10 Years of experience at various customer support related job functions

    Excellent verbal and written communication skills

    Highly customer service oriented

    Ability to prioritize and re-prioritize as situations and needs change throughout the workday

    Ability to multi-task and organize workflow to manage daily responsibilities

    Excellent teamwork and interpersonal skills required

    Ability to develop and maintain positive working relationships with internal and external customers

    Exceptional ability to identify, analyze, and solve problems

    Help qualify and generate various CRS reports

    Help lead implement a process to Training/Onboarding CSR team members

    Multilingual is a plus

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