Server - Sophia's Kitchen - Scottsdale, United States - JGP Restaurant Concepts
3 weeks ago
Description
Sophia's Kitchen is a full-service restaurant in Scottsdale featuring Italian cuisine with an inviting dining room and expansive mountainside patio. Our menu features Italian classics, pasta, bruschetta, wood-fired pizza, seafood, salads and more. Open daily for lunch and dinner.
Are you passionate about connecting with guests, creating an inspiring environment for your co-workers and creating memorable dining experiences? We are seeking individuals with restaurant experience in full-service, fast-paced dining environments.
We look forward to meeting you soon
SUMMARY OF POSITION
The Server plays a leading role in developing positive, lasting guest relationships by consistently delivering an excellent dining experience.
As the direct link between the guest and the restaurant, it is primarily the server's responsibility to ensure that each guest enjoys all aspects of their dining experience.
All JGP employees are held to high expectations; it is the server's responsibility to know the menus inside and out, play an integral part in the financial results of the position, contribute to running side-work, and be self- motivated to go above and beyond our set of standards.
DUTIES & RESPONSIBILITIES
- Know and follow all JGP policies & procedures
- Welcome and greet guests
- Make all guests feel comfortable and let them know you're there to personally take care of them
- Know regular guests by name, their preferences and their needs
- Inform guests of specials and menu changes
- Make recommendations you genuinely feel your guests will enjoy
- Answer questions about our food, beverages, and other restaurant functions and services
- Take food and beverage orders from guests and enter orders in our pointofsale system which relays orders to the kitchen and bar
- Know and follow laws for serving alcohol
- Deliver food and beverages from kitchen and bar to guests in a timely matter
- Perform side work at the start and end of each shift as required by service station assignment
- Own your station and maintain clean service areas make it a place where you would like to eat
- Ensure a neat and clean station check tabletops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudgefree), check salt & pepper, candles and flowers
- Monitor and observe guests dining experience
- Ensure guests are satisfied with the food and service
- Respond promptly and courteously to any requests
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
- Be ready and willing to assist fellow servers as situations arise
- Be ready and willing to assist back servers with clearing and resetting tables
- Thank guests for their visit and invite them to return
- Participate in proactive communication to help avoid and solve operational, HR, and financial issues
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
REQUIREMENTS
- Minimum of 2 years like volume restaurant serving experience with a basic knowledge of dining room service procedures
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must have a great personality, desire to serve guests, and enjoy working as part of a team
- Must be able to work in a standing position for long periods of time (up to 8 hours)
- Must be able to safely lift and easily maneuver up to 20 to 25 pounds
- Must maintain a neat, clean and wellgroomed appearance per JGP standards
- Must follow safety procedures closely
- Must be able to work on holidays and/or weekends
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