- Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank's CIP and customer service policies
- Proactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses
- Perform all functions to open and maintain new and existing accounts
- Actively promote the Bank and its products and services. This will include setting - up a table outside the branch and handing out information when necessary
- Participate in off-site sales calls, branch networking, community and CRA activities
- Resolve customer complaints regarding sales, services or account issues. Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departments
- Maintain correspondence with customers and back office by following-up to ensure resolution
- Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies
- Demonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needs
- Review and verify all previous days' work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts
- Approve checks (up to authorized limit) using knowledge of account history and account information on file
- Perform various administrative duties as directed by Branch Manager
- Perform all RBR duties such as stop payment orders, accept payment for rental of safe deposit boxes, process deposits / withdrawals, cash checks etc
- Assist other RBR's in balancing daily transactions, verifying tickets and daily balancing of the teller area. Assist RBR's with complex work-related matters (i.e. check cashing).
- Research and investigate customer claims in archive area, in matters relating to missing deposits, missing checks, original ATM envelopes, etc., to help resolve issues for customers in a timely manner
- Perform RBR functions as assigned. Review and verify all previous days' work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts
- Approve checks (up to authorized limit) using knowledge of account history and account information on file
- Assist Officers in performing various Branch functions and Branch reports, as requested
- Render priority services to customers in need of special handling
- Perform various related clerical duties as directed
- Knowledge and use of the Bank's Redi system to keep current with updates to policy and procedures
- High School Diploma or equivalent
- Minimum of two (2) years Teller experience required or successfully completing the teller training course in lieu of Teller experience
- Strong interpersonal and communication skills to build rapport with prospective and existing customers
- Must be flexible to work and/or transfer throughout the network, on an as needed basis
- Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems
-
Universal Banker
2 weeks ago
Apple Bank for Savings Brooklyn, United StatesBrooklyn, NY · Kings Highway · Salary range: $21.98/hr - $35.72/hr · The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of mo ...
-
Universal Banker- 16th Ave
2 weeks ago
Apple Bank for Savings Brooklyn, United StatesBrooklyn, NY · 16th Avenue · Salary Range: $21.98/hr - $35.72/hr · The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of mone ...
-
Universal Banker
2 weeks ago
Apple Bank for Savings Brooklyn, United StatesBrooklyn, New York · 16th Ave. · Salary Range: $21.98/hr - $35.72/hr · The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of ...
-
Branch Manager
2 weeks ago
East West Bank Brooklyn, United StatesIntroduction: · Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and communi ...
-
Banking Associate
1 week ago
TD Bank Brooklyn, United States**Work Location**: · Brooklyn, New York · **Hours**: · 20 · **Pay Details**: · $ $30.00 USD · **Line of Business**: · Personal & Commercial Banking · The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This ro ...
-
Home Lending Officer
2 weeks ago
Citi Brooklyn, United StatesThe Mortgage Lending Officer role is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of rel ...
-
Director, Financial Management Services
2 weeks ago
NYC Careers Brooklyn, United States**DIRECTOR, FINANCIAL MANAGEMENT SERVICES**: · - Apply**DIRECTOR, FINANCIAL MANAGEMENT SERVICES**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 04/17/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Adult Prot ...
-
Front Desk Agent
1 week ago
Ace Hotel Brooklyn Llc Brooklyn, United States**SUMMARY** · Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family. · Ace Hotel's home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined street ...
-
Service Excellence Manager Ii- Avenue J
1 day ago
Valley National Bank Brooklyn, United StatesResponsibilities include, but are not limited to: · - Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with ...
-
Service Excellence Manager I- Bay Ridge
1 day ago
Valley National Bank Brooklyn, United StatesResponsibilities include, but are not limited to: · - Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with ...
-
Clinical Administrative Manager
2 days ago
Bridging Access To Care Inc Brooklyn, United States_**Who is Bridging Access to Care, Inc.**:_Bridging Access To Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral healthcare organization committed to building healthy communities, one person at a time._ · - In 2012, Brooklyn Aids Task Force changed its nam ...
-
Business Counselor
1 day ago
Cypress Hills Local Development Corporation Brooklyn, United StatesPosition Announcement · With community residents leading the way, the mission of **Cypress Hills Local Development Corporation (CHLDC)** is to build a strong, sustainable Cypress Hills/East New York, where youth and adults achieve educational and economic success, secure healthy ...
-
Developer
3 weeks ago
Metropolitan Commercial Bank New York, United States**Come work with us**: · Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-mark ...
-
Vp/dir, Amrs Repo and Msfta Negoiator
2 weeks ago
Bank of America New York, United States**Job Description**: · - ** Responsibilities**: · - Manage drafting and negotiating of various trading agreements with a primary focus on Master Repurchase Agreements, but also including, but not limited to Master Securities Forward Transaction Agreements, Master Repurchase Agree ...
-
Investment Banking Leader
3 weeks ago
EF Hutton New York, United StatesWe are actively seeking an accomplished and strategic individual to join our team as an Investment Banking leader. You will play a pivotal role in the investment banking division, orchestrating and executing complex financial transactions. Collaborating closely with senior execut ...
-
Banking Specialist I
1 week ago
PeoplesBank York, United States**Position Summary** · The Banking Specialist I will serve as a primary representative for the financial centers in PeoplesBank's footprint. The Banking Specialist I will be processing paying/receiving transactions for client requests and supporting basic client servicing request ...
-
Associate General Counsel
2 weeks ago
Citi New York, United StatesCiti is seeking a highly motivated attorney to join its Legal Department as an Associate General Counsel - C15 in its Bank Regulatory Legal ("BRL") Group. In this role, this attorney will provide U.S. bank regulatory legal advice to Citi's businesses and control functions, includ ...
-
Partner
3 weeks ago
Baker McKenzie New York, United StatesManage banking & finance projects; manage due diligence for complex transactions; attend client conferences & seminars. Must have JD (or foreign law degree with LLM) and 5 years of experience with finance transactions and complex commercial financing deals and of the experience r ...
-
Associate, Mbs Allocations
2 weeks ago
BMO US New York, United States151 W 42nd Street New York New York,10036 · **MBS Allocations** · **Mandate** · Ensure adherence to related regulatory and Bank policies and procedures (P&Ps). Analyze and advise on the implications of new product introductions and change initiatives. · Key Accountabilities · **P ...
-
Group Manager
3 weeks ago
M&T Bank New York, United StatesOverview: · Responsible for managing commercial relationships for a specified group or geographic region. This will include managing a staff of relationship managers and may include developing and servicing significant client relationships. · Primary Responsibilities: · - Revenue ...
Retail Banking Representative - New York, United States - Amalgamated Bank of NY
Description
Job Description
Job DescriptionAmalgamated Bank is seeking a Retail Banking Representative to be responsible for providing a high quality of Customer Service in a broad variety of activities. This position will be called on to work in both the Teller and Customer Service areas, according to needs. This position is responsible for presenting full array of Amalgamated Bank's products to existing and potential customers at the Branch and at off-site events. The rile will also support branch management in achievement of branch performance metrics.
Essential Job Functions:
Customer Service Duties:
Responsibilities behind Teller Line:
General Responsibilities:
Knowledge, Skills, and Experience Requirements:
Our job titles may span more than one career level. The starting base salary for this role is between $40,000.00 – $54, The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
