Service Technician Technician - Salt Lake City, UT, United States - Johnson Controls International

Johnson Controls International Salt Lake City, UT, United States

1 month ago

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Johnson Controls International background

Full time

Description

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Responsible for contacting customer representative and ascertain equipment/systems problems.

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

to repair equipment.
Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Position involves the programming of fire alarm, security, and access control system panels.
Experience CCTV and IT and IP networks a plus.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
3 plus years' experience with fire alarm, access control, security intrusion, sound and communications systems
~ A good working knowledge of computers is necessary.
~ Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
~ Ability to work flexible hours including weekends to meet customer requirements.
~ Overnight travel may be required.
~ Maintain truck inventory to ensure timely response to customer needs.
~ Retain any licenses that are required by National, State and Local codes.

Technical training preferred
Johnson Controls International plc.

is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here .

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