Patient Advocate- Bariatric Clinic - Flagstaff, United States - Northern Arizona Healthcare Corporation
Description
Overview:
The Patient Advocate is responsible for maintaining contact with prospective Bariatric patients from the time of the Information Session through to surgery.
Responsibilities:
Administrative
- Inputs and maintains outcome data in accreditation database.
- Assists with the organization of and attends information sessions.
- Conducts insurance verification.
- Gathers patient information for meeting insurance criteria.
- Contacts patients regarding information sessions and addresses questions poised on the website.
- Attends staff and other meetings as required or requested.
- Ensures all procedures are preauthorized at least 2 days out.
Communication
- Documentation of relevant communication with patient.
- Reports to Flagstaff Surgical Associates Office Manager and Bariatric Coordinator on a regular basis.
- Acts as a liaison for staff at Bariatric Clinic and Flagstaff Surgical Associates.
Compliance/Safety
- Responsible for reporting any safetyrelated incident in a timely fashion through the Midas/RDE tool; attends all safetyrelated training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
- Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
- If required for the position, ensures all certifications and/or licenses are uptodate and valid prior to expiration dates.
- Completes all company mandatory modules and required jobspecific training in the specified time frame.
- Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policy and procedures.
- Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses.
- Responds to new orders promptly in compliance with department policy.
- Completes charges in a timely manner and according to proper procedures.
Qualifications:
Education
High School Diploma or GED- Required
Certification & Licensures
- Required upon hire
- Required within 90 days of hire
Experience
Secretarial experience
- Preferred
- Preferred
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