Service Center Manager - Elkridge, United States - TForce Freight

TForce Freight
TForce Freight
Verified Company
Elkridge, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Service Center is located in Elkridge, MD


Job Title:
Manager, Service Center


Job Summary:


Responsibilities:


  • Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
  • Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
  • Observes dock operations to ensure established work procedures are followed.
  • Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
  • Communicates updated corporate policies and service center work rules.
  • Manages and maintains customer relationships, resolves issues, and retains customers.
  • Identifies individual and team skill gaps and developmental opportunities.
  • Oversees Managers and Supervisors.

Job Requirements:


  • U.S. citizen or otherwise authorized to work in the U.S.
  • Excellent Verbal and Written Communication Skills
  • Required
  • Bachelor's Degree or international equivalent
  • Preferred

Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Relocate:

  • Elkridge, MD 21075: Relocate before starting work (required)

Work Location:
In person
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