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    System Administrator - Baltimore, United States - Independent Software

    Independent Software
    Independent Software Baltimore, United States

    2 weeks ago

    Default job background
    Description
    What you will be doing

    As a System Administrator, Level 1, you will be responsible for providing support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

    Manages IT system infrastructure and any processes related to these systems.

    Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

    Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

    Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


    Experience and Education:
    Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree

    Certifications:
    Information Assurance Technical (IAT) level II baseline certification

    Clearance Required:
    Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

    Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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