- Oversee the day-to-day operations and assignments of the hotel staff
- Assist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- Provide regular direction and oversee hotel operations as follows:
- Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
- Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
- Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel
- The security function to ensure a safe and secure environment for guests, employees, and hotel assets
- Sales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
- Accounting and purchasing controls and procedures are implemented and maintained
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Maintain and uphold standards of brand and/or HP Hotels to the highest level - Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Owners and/or Principals – regarding operational updates and current issues
- Vendors – to resolve any vendor performance issues, etc.
- Regulatory agencies – regarding safety and compliance matters
- Minimum five years of progressive experience in hotels or related fields or a bachelor's degree and four years of related experience or an associate's degree and 6 years of related experience required
- Prior General Manager experience preferred
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred
- Experience with brand's PMS and Point of Sales systems preferred
- Proficient in Microsoft Office or similar computer applications
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used.
- Ability to effectively multi-task
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General Manager - Charlotte, United States - Hilton Garden Inn Charlotte North
Description
Job Description
Job DescriptionRaines Co. - Your Future is Now
Position Summary: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions
Qualifications
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
