Senior Software Development Engineer - San Ramon, United States - Five9

Five9 San Ramon, United States

1 month ago

Show more Collapse job

Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services development team is growing and we are seeking a Sr Software Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. This role consists of short term (a few days to several weeks) development projects that require gathering a customer's integration requirements, analyzing feasibility using available APIs, designing, developing, and implementing the solution.

Projects vary widely in size and development skillset and include HTML5 web apps, services, CRM CTI Integrations, and various web services integrations to 3rd party systems. The role of Software Development Engineer demands a broad and general knowledge of many current development technologies and a willingness to learn new systems, platforms, and APIs as necessary.

The candidate will be expected to interact with customers over the phone, via web conferences, and in person (up to 15% travel required) and will often need to explain technical solutions to non-technical people, so good verbal and written communication skills are essential. If you thrive on challenging, ever-changing development projects, then this may be just the position for you

Required Skills:

Possess strong problem solving and communication skills.
Must be able to articulate an issue, identify solution options, and communicate the best course of action to the client; document the solution requirements and features in a Statement of Work for customer review and acceptance.
A self-starter with the ability to work independently and manage time effectively; able to switch between several projects/tasks in a given week.
The ability to work with a client to gather and document business requirements, determine level of effort for a project, and accurately estimate development and delivery timelines.
A working knowledge of call center technology (Genesys, Avaya, Cisco, Aspect, etc.) with a good understanding of computer telephony concepts and terminology.
An understanding of cloud-based technologies (AWS, SaaS, PasS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
Proficiency in using Unix-based operating systems.

Qualifications:

5 or more years' experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Ayava.
3 or more years' development experience in web-based applications (HTML5, JavaScript) and associated tooling such as jQuery, , Bootstrap, Require JS, Ext JS, Marionette, etc.
1 or more years' experience with web application hosting services such as Heroku, OpenShift, or self-hosted services.
Experience integrating to CRMs, Marketing Automation, or Lead Management solutions such as Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, , Zendesk, Velocify, etc.
BA/BS degree or equivalent work experience is required.

This role is fully remote.

#LI-FI
#LI-remote

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $118,600—$185,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

We have other current jobs related to this field that you can find below

Software Development Engineer

5 days ago

Triune Infomatics Inc San Ramon, United States

Role: Software Development Engineer (Infrastructure as Code) · Hybrid (PST) Oregon(Preferred) or Pleasanton · Duration 6+ months · Experience in large TECH companies ideally with experience in SaaS and B2B. · Authoring configuration management scripts and deployment tools: Chef ...
Development Engineer Electronic Systems Aerospace

1 week ago

Liebherr Group Mountain View, United States

Faszinierendes schaffen: Ihre Aufgaben · Definition der Architektur unserer zukünftigen elektronischen Luftfahrt-Systeme · Entwicklung und Betreuung der elektronischen Systeme über den gesamten Lebenszyklus hinweg, insbesondere die Entwicklung des elektronischen Equipments · Fes ...
Development Quality Engineer Electronic im Bereich Qualitätsmanagement

4 weeks ago

Liebherr Group Mountain View, United States

Development Quality Engineer Electronic im Bereich Qualitätsmanagement (m/w/d) Lindenberg · Faszinierendes schaffen: Ihre Aufgaben · Umsetzung der Qualitätsmanagementplanung in Entwicklungsprojekten · Planung und Durchführung von internen und externen Audits · Sicherung der Ent ...
Frontend Development Software Engineer"

3 weeks ago

Eclipse Solutions Berkeley, United States

Berkeley Reonic's mission is to simplify the use of renewable energy. We have developed a top-of-the-line solution for selling, planning, and installing renewable technology. We envision a future where efficient communication between all energy components (such as solar, storage, ...
Development Engineer for Electric Motors

3 weeks ago

Apex Ventures California City, United States

As a technology company headquartered in Aschaffenburg, we have 40 years of successful market presence in the automotive, commercial vehicles, mechanical engineering, medical technology, and consumer goods industries. With around 250 employees, we offer our business partners a co ...
Development engineer for MEMS technologies

3 weeks ago

Stellar Enterprises Oakland, United States

Are you looking to turn your ideas into useful and meaningful technologies? Whether it's in the field of Mobility Solutions, Consumer Goods, Industrial Technology, or Energy and Building Technology - with us, you'll be improving the quality of life for people all over the world. ...
Development Engineer

6 days ago

Cypress HCM San Jose, United States

We have an exciting opportunity for a Development Engineer 2 with the top leading multimedia and creative software company in the world. · We are creating an internal platform for our organization that provides real-time, personalized experiences and information about the portfo ...
Process Development Engineer

2 days ago

Medical Instrument Development Laboratories, Inc. San Leandro, United States

Position Summary · The Process Development Engineer will be responsible for overseeing all production activities within the manufacturing area, ensuring the smooth operation of processes and maintaining overall efficiency. Your expertise, experience and insights will be instrumen ...
Developer Engineer

1 week ago

Info Way Solutions Fremont, United States

Hi Professional · This is Sangeetha from Info Way Solutions; LLC We have job opening fora Developer Engineer - Crypto Services and the detailed Job description is given below: · Kindly check the JD and share your views · Title : Developer Engineer - Crypto Services · Location ...
Development Engineer

1 week ago

Ananya Health San Francisco, United States

[Full Time] Development Engineer (Medical Device, Onsite) at Ananya Health (United States) | BEAMSTART Jobs · Development Engineer (Medical Device, Onsite) · Ananya Health United States · Date Posted · 26 Apr, 2023 · Work Location · San Francisco, United States · Salary Offered ...
Electrical engineer for the development of electronic locking systems

3 weeks ago

Titan Ventures North San Pedro, United States

Electrical Engineer for Development of Electronic Locking Systems (m/f/d) - Systems Engineer / Electrical Designer / Electrical Engineering Design Engineer The WILKA Locking Technology GmbH is a 300-person strong company that impresses on the market with quality and know-how. We ...
Development engineer for sensor systems in environmental technology

3 weeks ago

FusionTech Oakland, United States

About the Company · We are a family-owned, innovative high-tech company in the field of process analysis for gases, liquids, and solids. Our product portfolio includes globally patented systems for the recycling, beverage, gas, and printing industries, as well as for the energy s ...
Research and Development Engineer

3 weeks ago

InsideHigherEd San Francisco, United States Administrative Jobs ,

· Research & Development Engineer (7120U) - NanoLab About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe ...
A Development Engineer for Electronic Systems in the Aerospace industry

3 weeks ago

Atlas Ventures Tiburon, United States

Job Information · Create something fascinating: Your tasks · Definition of the architecture of our future electronic aviation systems · Development and support of electronic systems throughout their entire lifecycle, especially the development of electronic equipment · Specific ...
Android Development Engineer

1 day ago

Einfochips Burlingame, United States

What You'll Be Doing: · Developing application in Android Stack, Sensor framework, Media framework, Radio technology - BLE, WIFI, development in JNI and HAL layer. · Perform software testing including unit, functional and system level requirements including manual and automated. ...
Software Development Engineer

2 weeks ago

Tekwissen Pleasanton, United States

Overview · TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Client is an American on‐demand financial management, human capital management, and student information system software vendor. · Job Title: Software Developm ...
Product Development Engineer

4 weeks ago

1000 KLA Corporation Milpitas, United States Full time

Description · /Preferred Qualifications Are you inquisitive, flourishes with challenge, resourceful, resilient, and enjoy problem solving? If so, you are well positioned as an aspirant to HPC Team in Reticle and Photomask Inspection Division (RAPID). · RAPID HPC Team is charted ...
Research And Development Engineer

2 days ago

Alto Neuroscience Mountain View, United States

Responsibilities & Duties: · The R&D Engineer plays a crucial role in the clinical innovation department that will provide technical skills with a mix of mechanical, electrical, software, and R&D engineering solutions. By applying their proficiency in testing, they will actively ...
OS Development Engineer

1 week ago

European Recruitment San Jose, United States

OS Development Engineer - · We are partnered up with a well-established Semiconductor organisation who enable state of the art perception for autonomous vehicles who are looking for a Chasiss / OS Software Engineer to join thier team in Munich or San Jose. · If this is you please ...
Product Development Engineer

1 week ago

Midland Recruiters Fremont, United States

The Paper Engineer will be an integral member in driving the new product innovation as well as assisting in mechanical/tooling designs and modifications and new equipment related to paper forming. The Paper Engineer will also provide technical assistance for solutions to producti ...