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    Service Engineer - Waltham, United States - The University of Texas MD Anderson Cancer Center

    The University of Texas MD Anderson Cancer Center
    The University of Texas MD Anderson Cancer Center Waltham, United States

    1 week ago

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    Description

    Job Title:
    Service Engineer – Waltham, MA

    Job Number:

    33680


    Location:
    Waltham, MA

    Job Description

    We are seeking an experienced service engineer.

    Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows.

    This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.

    Responsibilities

    Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation

    Provide on-site installation, testing, and customer training of MRR spectrometers

    Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications

    Secure customer acceptance of installation and repairs

    Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments

    Re-qualify the instrument after service/repair to ensure proper performance of the instrument

    Perform on-site preventive maintenance and validation of spectrometers

    Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance

    Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations

    Coordinate travel arrangements

    Attend in-depth product training at our facility in Virginia

    Communicate and work closely with the support team

    Perform other duties as required

    Required Skills

    B.S. in Electrical Engineering, Electronics, or a related discipline

    Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment

    Proven knowledge of analog electronics, high voltage circuitry/circuits

    Strong technical skills involving analytical instrumentation

    Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers

    Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner

    Valid Drivers' License issued by the state of residence and in good standing

    Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment

    Ability and willingness to travel as required

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