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    Medical Case Specialist I - Atascosa, United States - QTC Management, Inc.

    QTC Management, Inc.
    QTC Management, Inc. Atascosa, United States

    2 weeks ago

    QTC Management, Inc. background
    Description

    Medical Case Specialist at Leidos QTC Health Services



    Are you someone who pays attention to details and enjoys assisting others? If that sounds like you, then we want to chat with you!


    Leidos QTC Health Services is in search of qualified individuals for Medical Case Specialist roles within our Veteran Affairs Operations team. In this position, you will represent the organization by directly engaging with military personnel, offering exceptional customer service at every interaction.


    About Leidos QTC Health Services:

    Leidos QTC Health Services collaborates with both government and non-government clients to meet present and future requirements in the health services sector. Our focus includes disability-centric medical evaluations, independent medical examinations, occupational health services, diagnostic testing, and case management solutions. As industry innovators, we are dedicated to leveraging technologies that enhance service delivery, particularly focusing on improving accessibility for individuals in rural communities. With a solid reputation for ongoing enhancement and consistent expansion, we now manage over 2 million appointments annually.

    As a Medical Case Specialist, you will collaborate closely with veterans and the Veterans Administration to gather, record, and verify data from various sources. You will utilize specialized software to schedule appointments and maintain documentation in case management systems while providing top-notch customer service at each touchpoint.


    In this fulfilling role, your responsibilities will include:


    • Handling incoming calls from the automated system
    • Obtaining medical histories for specific conditions
    • Determining suitable examinations, tests, and specialists necessary for each case
    • Scheduling appointments for examinees, including follow-up and rescheduled appointments


    Requirements:

    • High School diploma or equivalent (GED), or 2 years of relevant experience in lieu of diploma/GED
    • Knowledge of anatomy and medical terminology
    • Proficiency in Medical scheduling
    • Intermediate to advanced computer software skills

    Preferred qualifications include:

    • Experience in medical coding and documentation
    • Familiarity with military medical examinations
    • Vocational training in the medical field, e.g., MA, Certified Medical Coder, or Certified Nursing Assistant

    Work Schedule:

    Monday - Friday from 8:00 am to 4:30 pm (CST)


    Location:

    **ONSITE** at our San Antonio, TX location


    As a Medical Case Specialist I, successful completion of a 90-day probationary period is required, during which you will be given specific objectives. This duration allows you to assess your readiness for the role while enabling Leidos QTC Health Services to evaluate your job performance. Throughout this probationary period, you will receive objectives, training, documentation, and performance feedback to support your transition into the position. Upon meeting the requirements of the probationary period, you will become a permanent staff member.

    Compensation and Benefits:

    Starting pay: $17.20 per hour, with additional increases of 3% after 90 days and completion of training. At Leidos QTC Health Services, we understand the significance of pay and benefits in career decisions, and therefore, we design compensation packages that acknowledge the value of the work done for our clients. We provide rewarding and stimulating career opportunities to help your professional growth while maintaining a healthy work-life balance. Employment benefits encompass competitive pay, Health and Wellness programs, Income Protection, Paid Leave, and Retirement packages.


    About Leidos QTC Health Services:

    Leidos QTC Health Services operates as a VEVRAA Federal contractor and an Equal Opportunity Employer. Our unwavering commitment to affirmative action aims to cultivate a workplace free of discrimination, harassment, and retaliation. We recruit, employ, educate, and elevate individuals in all roles regardless of race, color, creed, religion, origin, age, gender, sexual orientation, individuals with disabilities, or veterans under legal protection.


    Experience Required:
    Less than 1 year in healthcare, medical, or insurance industries
    Preferred:

    Direct experience in medical case management or quality assurance involving the review of complex medical reports; proficiency with electronic medical scheduling and case management software

    Education Required:
    High School Diploma or higher
    GED or higher

    Licenses & Certifications Preferred:
    Medical Assistant
    Certified Medical Coder
    Certified Nursing Assistant

    Skills Required:
    Written Communication
    Verbal Communication
    Computer Literacy
    Preferred:
    Problem Solving
    Medical Documentation
    Customer Service
    Multi-line phone systems
    MS Office proficiency
    Medical Scheduling Software knowledge
    Medical Terminology proficiency
    Medical Data Entry skills
    Electronic Medical Records proficiency

    Preferred Behaviors:
    **Enthusiastic** - Shows intense interest and eager engagement
    **Detail Oriented** - Capable of executing tasks with meticulous attention to essential details
    **Team Player** - Functions effectively within a team setting
    **Innovative** - Introduces new ideas consistently and demonstrates original thinking

    Preferred Motivations:
    **Work-Life Balance** - Inspired by having ample opportunities for personal pursuits outside of work
    **Goal Completion** - Driven by the accomplishment of tasks
    **Job Security** - Motivated by a sense of stable employment
    **Growth Opportunities** - Excited about the possibility of taking on greater responsibilities

    About Equal Opportunity Employment:

    Leidos QTC Health Services upholds a policy of non-discrimination against employees or applicants. Under no circumstance will disclosure of personal pay information result in discrimination or retribution. However, employees privy to compensation data of others must not reveal such information except as required by specific circumstances.

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