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Edina

    Clinic Patient Access Representative - Edina, United States - Allina Health

    Allina Health
    Allina Health Edina, United States

    1 month ago

    Default job background
    Regular, Full time
    Description

    Number of Job Openings Available:

    1

    Date Posted:

    May 07, 2024

    Department:

    Allina Health Pulmonary & Sleep Edina

    Shift:

    Day (United States of America)

    Shift Length:

    8 hour shift

    Hours Per Week:

    40

    Union Contract:

    Non-Union

    Weekend Rotation:

    None

    Job Summary:

    Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

    Key Position Details:

    • No Weekends
    • 8-hour day shift
    • Benefit Eligible

    Job Description:

    Principle Responsibilities

    • Provides scheduling support and coordination of appointments.
      • Schedules all appointments for services in or outside of the system preferably in person.
      • Coordinates other services needed, medical records and other pertinent information including patient education materials.
    • Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
      • Facilitates requests for billing related items such as price estimates or itemized statements.
      • Processes all incoming calls and correspondence regarding billing issues and service questions.
    • Provides first resolution regarding patient complaints.
      • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
      • Assists with patient account adjustments such as updating patient demographics and insurance information.
      • Responds to billing and quality of care issues, complaints, or concerns.
      • Documents all contacts with patients or clients as needed.
    • May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
      • Other duties as assigned.

    Job Requirements

    • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
    • Associate's or Vocational degree preferred
    • 0 to 2 years of experience in a Clinic Office Specialist role required or
    • 2 to 5 years of experience as a medical receptionist or customer service position required and
    • 2 to 5 years of basic medical terminology experience required and
    • 0 to 2 years of previous scheduling experience with electronic medical record preferred
    • Medical Reception or equivalent program preferred

    Physical Demands
    Sedentary:
    Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

    Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.
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