Entertainment Experience Supervisor - Miami, United States - Carnival Cruise Line

Description

**Job Description**

The Supervisor will assist the Manager of Entertainment Experience (MEE) in managing the shipboard Fun Squad, ensuring team members are trained to provide a fun experience for guests. They will collaborate with other managers to optimize experiences for Bingo and the Punchliner Comedy Club. Responsibilities include overseeing training programs, managing recruitment and promotion processes, analyzing satisfaction data, and supporting recruitment and onboarding efforts. Additionally, they will maintain training materials, manage record-keeping, and standardize the impact of Fleet Fun Squad Trainers.

**Essential Functions:**

+ Develop training strategy for the shipboard fun squad to enhance guest satisfaction and boost NPS. Maintain Fun Squad Training College curriculum, oversee the Fun Squad Tiers program, and manage the interview process and promotion of Experience Coordinators. Collaborate with Entertainment leaders to prepare future Entertainment Directors and Cruise Directors.

+ Oversee Fleet Fun Squad Trainers, ensuring they support shipboard teams with training, presentations, ship reports, and database maintenance. Evaluate the effectiveness of their ship visits and analyze training outcomes. Ensure fun squad hosts adhere to policy and propose operational improvements to enhance guest satisfaction and revenue.

+ Collaborate with Entertainment Managers to support shipboard Bingo and Comedy Programs. Assist shipboard teams in assigning suitable members to Comedy and Bingo roles and organize training sessions for these roles.

+ Partner with the Entertainment Casting & Booking team to support Fun Squad recruitment and onboarding. Maintain documents such as Fun Squad Look Book and shipboard Welcome Packs to ensure team member preparedness and a smooth transition to working shipboard.

+ Provide administrative support to MEEs as needed for shipboard Entertainment team member travel, training, operational, and new hire onboarding tasks. Assist MEE in conducting ship audit visits as needed.

**Qualifications:**

+ Bachelor's Degree in Entertainment, Hospitality, Learning & Development

+ 5+ years of experience in the entertainment industry. Experience developing training team members.

+ Experience in public speaking or performance is a plus.

+ Cruise Line experience preferred.

**Knowledge, Skills and Abilities:**

+ Microsoft Office, Outlook, Word, Excel, and PowerPoint.

+ Organization skills: ability to set priorities and meet challenging deadlines.

+ Strong verbal and written communication skills.

+ Knowledge of Carnival's entertainment program and operations.

+ Excellent written communication and presentation skills.

+ Ability to explain "how to" efficiently and effectively.

+ Organizational skills, ability to set priorities and meet challenging deadlines.

+ Creative thinker and solutions oriented, a self-starter with a high level of initiative.

+ Diplomacy, maturity, and ability to keep confidences.

+ Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels.

+ Flexibility, team orientation, ability and willingness to learn.

+ Ability to multi-task, managing multiple projects at one time.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. Must be able to lift in excess of 50 pounds. May need to stand for long periods of time.

Travel: 25-50% of ship-based travel.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this roles base salary is $68,000 - $51,600. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnivals discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

+ Health Benefits:

+ Cost-effective medical, dental and vision plans

+ Employee Assistance Program and other mental health resources

+ Additional programs include company paid term life insurance and disability coverage

+ Financial Benefits:

+ 401(k) plan that includes a company match

+ Employee Stock Purchase plan

+ Paid Time Off

+ Holidays All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employees discretion.

+ Vacation Time All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

+ Sick Time All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

+ Other Benefits

+ Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

+ Personal and professional learning and development resources including tuition reimbursement

+ On-site preschool program and wellness center at our Miami campus

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**About Us**

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.