Service Supervisor - Houston, United States - Richard's Total Backyard Solutions

Description

Richard's Total Backyard Solutions is the premiere Outdoor Living specialist in the Greater Houston area.

We are also the recipient of the prestigious Aqua Magazine Hall of Fame Award as a "Top Pool & Spa Retailer" in North America and PSN's Top 50 Builder & Top 50 Service Company year after year However, we design beyond waterit is our goal to promote Wellness & Family togetherness with every product we offer or custom build.

We strongly believe in what we do for our community and are looking for a fun, enthusiastic Facilities Coordinator

We are currently seeking a Service Supervisor.


Responsibilities:

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$3, SIGN ON BONUS:

• Responsible for managing and supporting Service, and Inventory Processing (Warehouse) Departments.
• Execute strategic priorities and strategic plans for achieving department goals.
• Commence and participate in team and executive meetings regarding the Service department.
• Drive service revenue to meet company initiatives and goals.
• Be able to handle escalation calls for service (and maintenance departments as needed).
• Assist department leaders with weekly payroll duties, including timesheets, weekly hours, PTO requests, and distribution of checks.
• Help create and manage service promotions, including development offers, theme for mailer, coordinate and approve mailers from upper management.
• Develop an agenda and lead Service department meetings.
• Manage the number of pools serviced weekly and communicate to upper management.
• Manage Profit and Loss for the Service department.
• Lead field service technicians and manage all aspects of efficiency and cost.
• Partner with Human Resources on the Service Technician job ads and descriptions.
• Responsible for all aspects of recruiting for the Service department, including ensuring staff and technician capacities, onboarding, and training.
• Distribute and collect weekly company vehicle quality check reports for service.
• Review and oversee vehicle tracking records to ensure efficiency.
• Manage vehicle Fleet for the Service Department.
• Other duties as required.

Qualifications:

• Must have a minimum of 2 years of Service management experience in the swimming pool industry.
• Proven experience leading a team of (5) or more people in a fastpaced B2C environment.
• Proven ability to hire, mentor, coach, direct and manage teams.
• Must have solid organizational skills, multitasker, problem solver, ability to tactfully resolve customer conflict and a strong attention to detail.
• Must focus on providing an exceptional customer experience.
• Proficient in Microsoft Excel, Power Point, and other Microsoft platforms
• Two to fouryear degree recommended.

Education and Certifications:

• High School Diploma minimum
• Certified Service Technician Specialist, Certified Service Professional, or Certified Pool Operator preferred.
• TX Residential Appliance Installer License required.

Skills and Abilities:

Maintain industry certifications as required.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work outside but also sit in an office environment.

Employees are frequently required to talk or listen to interact with employees/customers. Employees are frequently required to use the telephone. Employees will frequently use a personal computer or laptop. The employee is regularly required to stand, crouch, kneel, climb, or crawl. The employee must frequently lift objects up to 100 pounds that could include chemicals, company materials, and small equipment.

Specific vision abilities by this job include close vision, depth perception and ability to adjust focus to view reports, computer screen, forms, and operating manuals.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Pay:
$60, $80,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Application Question(s):

• Proficient in Microsoft Excel, Powerpoint and other Microsoft platforms

Education:

• Bachelor's (required)

License/Certification:

• Driver's License (preferred)
• Texas Residential Appliance Installer License (required)

Ability to Commute:

• Houston, TX required)

Ability to Relocate:

• Houston, TX 77077: Relocate before starting work (required)

Work Location:
In person