- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
6 days ago
Homewood Suites by Hilton Atlanta Buckhead Pharr Road Atlanta, United States Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest · Providing outstanding guest service during their stay · Settling the guest's account upon the completion of their stay. · Primary responsibilities include:Registering guests · Making and modi ...
-
Front Desk Agent
3 days ago
Highgate Atlanta, United StatesOverview · The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · Responsibilities · Answer inquires from guests regard ...
-
Service Desk Agent
4 hours ago
Hexaware Technologies Atlanta, United StatesWhat Working at Hexaware offers: · Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and em ...
-
Front Desk Agent
1 week ago
The American Hotel Atlanta Downtown Atlanta, United StatesOverview: · Assist guests with arrival and departure from hotel, while providing positive guests experiences. · Responsibilities: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond ...
-
Front Desk Agent
3 days ago
Four Seasons Hotels & Resorts Atlanta, United StatesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservatio ...
-
Front Desk Agent
4 days ago
Residence Inn by Marriott Atlanta, United StatesResidence Inn by Marriott Piedmont Road NE [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; ...
-
Front Desk Agent
1 day ago
IHG Atlanta, United States**Your web browser (Chrome 88) is out of date.** **Front Desk Agent - Crowne Plaza Atlanta Perimeter at Ravinia** · **Hotel Brand:** Crowne Plaza · **Location:** United States, Georgia, Atlanta · **Hotel:** Crowne Plaza - Atlanta Perimeter at Ravinia (ATLCP) · **Job number:** ...
-
Front Desk Agent
1 day ago
Mainsail Lodging & Development Atlanta, United States**Front Desk Agent** · **Department:** Front Office · **Reports to:** Front Office Manager, Assistant Front Office Manager & Supervisor · **Status:** Non-Exempt · Share this Career Posting: Job Summary: · Front Desk Agent is a unique position in which the attendant will be r ...
-
Front Desk Agent
1 day ago
Driftwood Hospitality Management Atlanta, United States** Front Desk Agent** · **** · Posted October 27, 2021 · *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospital ...
-
Front Desk Agent
3 weeks ago
Loews Hotels Atlanta, United StatesFront Desk Agent (Overnight) · Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is ...
-
Front Desk Agent
1 week ago
MCR Hotels College Park, United States· Front Desk Agent · Hotel Indigo Atlanta Airport - College Park, an IHG Hotel, 1776 Harvard Avenue, College Park, Georgia, United States of America · Req #6979 · Friday, June 7, 2024 · The Front Desk Agent at the Hotel Indigo Atlanta Airport College Park is responsible for prov ...
-
Front Desk Agent
4 days ago
Hospitality Ventures Atlanta, United States** Front Desk Agent** · ** Courtyard by Marriott Atlanta Windy Hill/Ballpark, Atlanta, GA** · **Who this job will appeal to** · A team player with a great with a smile and who absolutely LOVES people · **What you will be doing** · You will help to create an excellent and mem ...
-
Front Desk Agent
3 days ago
Sonesta International Hotels Atlanta, United StatesJob Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The ...
-
Front Desk Agent
3 days ago
Aimbridge Hospitality Atlanta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Atlanta, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
5 days ago
Hampton Inn & Stes Midtown Atlanta Atlanta, Georgia, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Atlanta, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
HEI Hotels & Resorts Atlanta, United StatesAbout Us · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to nam ...
-
Front Desk Agent
1 week ago
HEI Hotels and Resorts Atlanta, United StatesOverview · Assist guests with arrival and departure from hotel, while providing positive guests experiences. · Responsibilities · + Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respon ...
-
Hotel Front Desk Agent
1 week ago
Hyatt Regency Atlanta Perimeter at Villa Christina Atlanta, United StatesWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have ...
Front Desk Agent - Atlanta, United States - AC Atlanta Downtown
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
Adjacent to Centennial Olympic Park, this Atlanta hotel features free WiFi everywhere and a 24-hour mini-market with snacks an drinks. Rooms include a 32-inch flat-screen TV, microwave, and refrigerator.
Rooms include a desk with power converters and a coffee machine with a tea and coffee selection. In-room video games, ironing facilities, and video express check-out are also standard at AC Hotel Atlanta Downtown. Connecting rooms are available.
The 24-hour business center includes computer access and copy-fax services. The self-service laundry is also open 24-hours, and same-dry dry cleaning can be ordered for a fee.
Peachtree Center Station MARTA, which goes directly to the Hartsfield-Jackson Atlanta International Airport, is 6 minutes walk away. The Georgia Aquarium, the CNN Studios, State Farm Arena and Mercedes Benz Stadium are all within 0.6 mi of the property.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: