- Travel to customer's location and repair the machine - if necessary, supervise the repair using subcontractors and/or customer's maintenance people. Perform PM inspections. (20%)
- Calculate and prepare accurate quotations for service to customers - includes contacting subcontractors and preparing their estimate into our quote for service. Prepare and present final reports to customers including inspection reports. (20%)
- Provide warranty service and support. (20%)
- Contact customers on a regular basis for customer relationships. Promote service and parts sales. (15%)
- Provide technical phone support. Supply the customer with viable product information to repair their equipment. (10%)
- Support new machine installations. (10%)
- Communicate with Komatsu Japan. Speaking and writing Japanese is an added benefit for this position (not required). (5%)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
- Associate's Degree with emphasis in Mechanical Engineering or equivalent experience. 1-2 years of experience in laser maintenance, Electrical Engineering background.
- Valid driver's license and active passport for travel.
- Knowledge of MS Office Suite, interest/ability to learn other software programs.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to read assembly and individual blueprints.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to understand mechanical, electrical, hydraulic, and pneumatic drawings/diagrams/schematics. Knowledge of electrical tools (e.g., multimeter).
- Physical demands: stand, sit, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell. While performing the duties of this job, the employee may need to exert force or lift anywhere from 10-50 lbs. This job does not have special vision requirements.
- Ability to read/write/speak Japanese Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Laser Field Service Engineer - Novi, United States - Insight Global
Description
Insight Global's industrial manufacturing client is looking for a Laser Field Service Engineer to join their IMO Division.This job requires traveling to customer locations to repair or modify Komatsu/NTC laser equipment and provide technical support to customers.
Responsibilities include:
.
Required Skills & ExperienceMust Haves:
Nice to Have Skills & ExperiencePlusses:
