- High School diploma or equivalent. Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
- Collaborate with the Store Team to identify PROs in our Store.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Demonstrate ability to make effective program and benefit presentations.
- Must possess excellent customer service skills and be results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
- May require travel up to 20%.
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
- Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
-
Youth Services Specialist Ii
1 week ago
Loudoun County Government Leesburg, United StatesWelcome and thank you for your interest in employment with Loudoun County Government · **ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT B ...
-
Family Services Specialist Ii
5 days ago
147-Prince Edward Dept Of Social Services Farmville, United States**Hiring Range**:$50,355 to $65,655 · **Full Time or Part Time**:Full Time · Additional Detail · General work tasks include, but are no limited to: Interprets laws, policies and regulations as applied to specific area of responsibility; Monitors, coordinates and administers speci ...
-
IT Service Management Specialist
3 weeks ago
Ateca Consulting Dulles, United StatesWe are seeking a highly skilled IT Service Management Specialist in Saudi Arabia Qatar · **Responsibilities**: · - Collaborate with cross-functional teams to understand business requirements and translate them into IT service delivery solutions. · - Design, implement, and maintai ...
-
Member Service Specialist
2 weeks ago
Northwest Federal Credit Union Herndon, United StatesOverview: · The Member Service Specialist is cross trained and responsible for a variety of functions within the Member Service Center. (MSC). The MSC is a one contact resolution center for member inquiries, requests, and transaction support. You are responsible for answering cal ...
-
Customer Service Specialist
1 week ago
Service Experts - Cropp-Fairfax Fairfax, United States**Position Title: Customer Service Specialist** · **Reports To**:Manager · **Status**:Full-time, Regular position · **Category**: Customer Service · **Location Name**: CroppMetcalfe · **Location Address**: 8421 Hilltop Rd, Fairfax, VA 22031 · **Join the team of experts and realiz ...
-
Human Services Specialist
3 weeks ago
Montgomery County Government Silver Spring, United StatesMontgomery County is located adjacent to Washington, DC and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery C ...
-
Service Contract Specialist
3 weeks ago
NAC Mechanical Services Gaithersburg, United StatesThe Service Contract Specialist works closely internally (service and sales) and with customers, to manage the company's large quantity of service agreements. They also handle day-to-day administrative activities related to this position. This role serves as the primary contact f ...
-
Student Services Specialist
1 week ago
Virginia institute of Science & Technology Vienna, United States**JOB TITLE**:Student Services Specialist · **DEPARTMENT**:Student and Career Services · **REPORTS TO**:Director, Student and Career Services · ***:Provide students, visitors, faculty, and staff with one-stop quality service by sharing accurate information and knowledge in the br ...
-
Specialist, Engineering Services
2 weeks ago
L3Harris Technologies Chantilly, United States**Job Title: Specialist, Engineering Services (Hardware Integration)** · **Job Code: 11061** · **Job Location**: Chantilly, VA** · **Job **Description**: · This position entails supporting System Integration and Test (SI&T) engineers and Technical Trainers by supporting integrati ...
-
IT Service Desk Specialist
2 weeks ago
Agile Care Enterprises Bethesda, United States**This position requires active SECRET security clearance.** · Agile Care Enterprises is looking for an IT Help Desk Specialist - Level II to support the WRNMMC - IT Department, who will provide assistance to users through multiple channels (telephone, online tickets, in-person, ...
-
Boat Service Specialist
3 weeks ago
Bass Pro Shops Spring, United States**EXCITING OPPORTUNITY AWAITS NEW STORE OPENING IN SPRING, TEXAS** · **Join our dynamic team as we embark on a thrilling journey with the opening of our newest store** · *** · **_:_** · The Service Specialist assists in all aspects of Service Department operations including unit ...
-
Client Services Specialist
1 week ago
Whitbeck Bennett PLLC Leesburg, United StatesWhitbeck Bennett is looking for a friendly, professional, and welcoming, experienced client services specialist who can handle multiple aspects of client relations at our firm. As the person responsible for making a great first impression, this position is one of the most importa ...
-
Enrollment Services Specialist
2 weeks ago
CMT Services Inc Rockville, United States**About Us**: · - Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire._ · **Duties**: · - Col ...
-
Client Service Specialist
1 week ago
Whitbeck Bennett PLLC Leesburg, United StatesJob Description · Job DescriptionWhitbeck Bennett is seeking an experienced bilingual Client Service Specialist for our Leesburg or Herndon locations. The ideal candidate embodies professionalism, friendliness, and a welcoming demeanor. This critical role is essential for creatin ...
-
Client Services Specialist
3 weeks ago
Whitbeck Bennett PLLC Leesburg, United StatesWhitbeck Bennett is looking for a friendly, professional, and welcoming, experienced client services specialist who can handle multiple aspects of client relations at our firm. As the person responsible for making a great first impression, this position is one of the most importa ...
-
Client Service Specialist
4 days ago
Whitbeck Bennett PLLC Leesburg, United StatesWhitbeck Bennett is seeking an experienced bilingual Client Service Specialist for our Leesburg or Herndon locations. The ideal candidate embodies professionalism, friendliness, and a welcoming demeanor. This critical role is essential for creating a positive first impression and ...
-
Client Service Specialist
5 days ago
Whitbeck Bennett PLLC Leesburg, United StatesWhitbeck Bennett is seeking an experienced bilingual Client Service Specialist for our Leesburg or Herndon locations. The ideal candidate embodies professionalism, friendliness, and a welcoming demeanor. This critical role is essential for creating a positive first impression and ...
-
Client Services Specialist
2 weeks ago
Whitbeck Bennett PLLC Leesburg, United StatesWhitbeck Bennett is looking for a friendly, professional, and welcoming, experienced client services specialist who can handle multiple aspects of client relations at our firm. As the person responsible for making a great first impression, this position is one of the most importa ...
-
Client Services Specialist
1 week ago
Whitbeck Bennett PLLC Leesburg, United StatesJob Description · Job DescriptionWhitbeck Bennett is looking for a friendly, professional, and welcoming, experienced client services specialist who can handle multiple aspects of client relations at our firm. As the person responsible for making a great first impression, this po ...
-
Customer Service Specialist
1 week ago
Parker-Pearce - Service Experts Gaithersburg, United States**Position Title**:Customer Service Specialist** · **Join the team of experts and realize your true potential** · **Why You Should Join the Service Experts Team?** · Our team consists of the very best; we believe in doing what is right for our customers and our employees. We prov ...
Pro Services Specialist - Leesburg, United States - Floor & Decor
Description
Base Pay
This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.Purpose:
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.
Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.
Minimum Eligibility Requirements:
Essential Job Functions:
Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
Working Conditions (travel & environment)
This position is hourly, knowing it may include hours which could exceed eight hours in a day.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
