Customer Support Champion - Chicago, United States - Constellation Energy

Constellation Energy
Constellation Energy
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

COMPANY OVERVIEW


As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis.

Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities.

Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission.

The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.


TOTAL REWARDS
Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally.

In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays and sick days and much more.


Expected salary range of $67,500 to $75,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).


LOCATION

PRIMARY PURPOSE OF POSITION
Arise Energy was founded with the simple mission to make corporate energy purchasing easier.

Our proprietary, self-service, online platform lets customers take control over their energy purchasing and our client-focused team of advisors help customers achieve cost, budget and sustainability goals.

Arise Energy is an independent subsidiary of Constellation, a Fortune 200 clean energy leader.


The Sr Customer Support Champion is responsible for providing (1) post-sale issue resolution, (2) deal support and (3) account management services that improve renewal rates and customer satisfaction.

The Customer Support Champion position is the face of the Arise Energy brand to our customers and plays a key role in delivering a best-in-class customer experience.

This position monitors the day-to-day workflow activities for issue resolution, maintains communications & relationships with customers throughout their contract term, and administers the renewal process for customers.


PRIMARY DUTIES AND ACCOUNTABILITIES
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Address, resolve and track customer service issues:

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Manage Renewals Process:

Proactively develop relationships and provide support to increase customer retention. Responsible for house accounts (no BDM alignment) and those customers aligned with their assigned BDMs. Communicate and work collaboratively with all teams. Responsibilities may include requesting quotations, presenting renewal pricing proposals, and presenting contracts to customers. Working closely with internal operations and pricing team members. (30%)

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Execute Customer Communications:

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Administer Account Reviews:


Initiate quarterly account reviews with current customers to address and document customer concerns, changes in their business profile (locations, ownership, contact information), energy usage or budget issues.

Account reviews may be done independently or in collaboration with an assigned Business Development Manager (BDM). (10%)

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Maintain Customer Relationships:

Demonstrate proactive behaviors to strengthen customer relationships.

Strong ability to connect the dots between the customer and their objectives to form an energy budget management strategy to meet their needs.

Strong understanding of market drivers and impacts on supply and demand and uses this information to identify opportunities. (10%)
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Data Management & Process Improvement:

Maintain data hygiene in CRM, report on quarterly KPI results and contribute to training/initiatives on areas of improvement across the team.

(5%)


POSITION SPECIFICATIONS

Minimum Qualifications:


  • 3+ years of energy industry experience
  • 3+ years of sales, sales support or account management experience
  • Highly proficient in Word, Excel, PowerPoint, and Outlook
  • Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers
  • Strong analytical skills, attention to detail, problemsolving, and independent decisionmaking
  • Ability to effectively build and maintain relationships with internal customers
  • Flexibility on the job and the ability to juggle multiple competing priorities
&bull Ability to maintain confidentiality of all information always


Preferred Qualifications:


  • Prior experience providing inside sales, sales support, account management, or customer support for an eCommerce or digital platform, highly preferred
  • Intermediate to advanced experience with MS Excel, such as Pivot tables, vlookups, and macros preferred
  • Bachelor's degree
  • Prior experience in the retail energy industry and/or regulated energy industry
  • Prior experience in using CRM and/or OrdertoCash wo
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