Jobs
>
Richmond

    Service Assurance Associate I - Richmond, United States - Costar Group, Inc.

    Costar Group, Inc.
    Costar Group, Inc. Richmond, United States

    1 week ago

    Default job background
    Description
    Service Assurance Associate I

    Job Description

    CoStar Group (


    NASDAQ:
    CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.

    Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.


    We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

    We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

    We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

    CoStar is the global leader in commercial real estate information, analytics and news.

    Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence.

    CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

    Learn more about CoStar.


    About The Role:


    The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group.

    In this role, you proactively call customers, actively listen, and remain unbiased as you accurately capture their feedback. In addition, you inspect and audit the quality of interaction data entry.


    RESPONSIBILITIES

    • Complete Service Score Surveys, via outbound calling, with customers/potential customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group. Approximately 200+ outbound calls per day.
    • Execute professionalism via all telephone interactions including effective questioning, listening, and probing.
    • Maintain objectivity while soliciting feedback on the quality of service.
    • Assess the quality of data of any representative from CoStar Group.
    • Record accurately and timely all results from surveys and data reviews.
    • Timely reporting of escalations to Management.
    • Communicate with internal departments to resolve customer concerns and follow-up on resolution with customer when necessary.
    • Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry.
    • Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.

    BASIC QUALIFICATIONS

    • Bachelor's degree from an accredited, not-for-profit University or College
    • Track record of commitment to prior employers
    • Experience using Enterprise and/or CRM system
    • Minimum of 1 year experience interacting with customers
    • Minimum of 1 year experience of executing high call volume with high levels of data accuracy
    • Proficiency in MS Office, including Excel, PowerPoint, Word and Outlook
    • Proven ability of performing to metrics/key performance indicators
    • Experience building rapport over the telephone and overcoming objections in a professional environment
    • Experience of delivering results whilst working to deadlines under pressure
    • Experience of accurately capturing and entering data
    • Excellent verbal and written communication skills

    PREFERRED QUALIFCATIONS AND SKILLS

    • Enterprise knowledge and experience strongly preferred
    • High level of proficiency with CoStar Products preferred
    • Proficiency with internal systems and the ability to quickly learn new applications
    • Ability to plan and prioritize workload in a fast-paced environment
    • Ability to act on own initiative and work successfully alone and as part of a team
    • Ability to adapt quickly in a technology led environment
    • Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders
    What's in it for you?


    When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

    We offer you generous compensation and performance-based incentives.

    CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

    Our benefits package includes (but is not limited to):


    • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
    • Life, legal, and supplementary insurance
    • Virtual and in person mental health counseling services for individuals and family
    • Commuter and parking benefits
    • 401(K) retirement plan with matching contributions
    • Employee stock purchase plan
    • Paid time off
    • Tuition reimbursement
    • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
    • Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
    • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
    We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

    #LI-Hyrbid

    #LI-VS1

    CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
  • Hire Value for Food Lion RM - Norva

    Ft Quality Assurance Associate

    1 week ago

    Hire Value for Food Lion RM - Norva Henrico, United States

    **JOB DESCRIPTION** · **_Count on Me - We know what to do, we make it easy, we do our part and we care _**: · - _ · **Job Title**:FT/PT Quality Assurance Associate · **Job Code**: 131/132 · **Department**:Center Store (Grocery) · **Reports To**:Assistant Store Manager · **Where A ...

  • Food Lion

    PT Quality Assurance Associate

    3 weeks ago

    Food Lion Richmond, United States

    Address: USA-VA-Richmond-6815 Forest Hill Ave Store Code: Store 01240 Grocery Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 ...

  • Americorps

    VHA - Arlington Partnerships Quality Assurance Associate

    3 weeks ago

    Americorps Richmond, United States

    VHA - Arlington Partnerships Quality Assurance Associate · Virginia Housing Alliance's (VHA) AmeriCorps VISTA project is a statewide intermediary project with 17 Host Sites, all that either work to expand affordable housing opportunities and/or end homelessness throughout the Com ...

  • Watco

    Quality Assurance Manager

    2 weeks ago

    Watco Richmond, United States

    **General Purpose** · The Quality Assurance Manager is responsible for leading the quality assurance program at the respective Watco Railcar Services LLC facility. The Quality Assurance Manager implements and maintains processes in accordance with the Watco Railcar Services, LLC. ...

  • McKinney Specialty Labs

    Qc Data Reviewer

    1 week ago

    McKinney Specialty Labs Richmond, United States

    **About McKinney Specialty Labs** · Our mission is to deliver best-in-class product testing and global regulatory science solutions to our clients through our experience, people and technology. We accomplish this by offering our clients the highest quality testing services in a s ...

  • Walmart

    Store Lead

    2 weeks ago

    Walmart Richmond, United States

    **Position Summary...** · **What you'll do...** · Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent · customer service (for example, tour to teach); ensuring customer needs, complaints, and is ...

  • Walmart

    Store Lead

    2 weeks ago

    Walmart Richmond, United States

    **Position Summary...** · **What you'll do...** · Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent · customer service (for example, tour to teach); ensuring customer needs, complaints, and is ...

  • Thermo Fisher Scientific

    QA Auditor I

    3 weeks ago

    Thermo Fisher Scientific Richmond, United States

    At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed ...

  • Johnson & Johnson

    Sales Associate trauma

    1 week ago

    Johnson & Johnson Richmond, United States

    Johnson & Johnson is recruiting for Sales Associate for Depuy located in Richmond, VA. · Trauma: DePuy Synthes Trauma offers a comprehensive portfolio of trauma care solutions for the treatment of the most simple to the most complex trauma injuries using traditional and mínimally ...

  • PPG

    Maintenance Manager

    3 weeks ago

    PPG Richmond, United States

    As the Maintenance Manager of our Richmond, VA facility, you will assure that the maintenance department staff has the necessary tools, training, and required resources to perform facility maintenance. You will bring the strategy to transform maintenance to an outstanding team, a ...

  • The Laurels of Bon Air

    Director of Social Services

    2 weeks ago

    The Laurels of Bon Air Richmond, United States Full time

    Are you a social worker dedicated to improving the lives of seniors? As the Director of Social Services at The The Laurels of Bon Air, you will provide medically-related social services that help guests to attain and/or maintain their physical, mental and psychosocial well-being. ...

  • The Laurels of Bon Air

    Assistant Director of Nursing

    3 weeks ago

    The Laurels of Bon Air Richmond, United States Full time

    $10,000 Sign-On Bonus · Are you a Registered Nurse (RN) looking for a leadership opportunity with a growing organization? We have an exceptional opportunity for an Assistant Director of Nursing (ADON) to join our team at The Laurels of Bon Air. · As Assistant Director of Nursing ...

  • US Veterans Health Administration

    Program Specialist

    1 week ago

    US Veterans Health Administration Richmond, United States

    **Duties**: · Manages the Controlled Substances Inspection Program for the Richmond VA Medical Center and is responsible for ensuring the Medical Center is in compliance with VA regulations and mandates. · Recommends appointment and release of the inspectors appointed to the Cont ...

  • HCA Healthcare

    Microbiology Technician Prn

    3 weeks ago

    HCA Healthcare Richmond, United States

    **This is a PRN, as needed position.**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Microbiology Technician PRN with HCA Healthcare you can be a part of an organization that is devoted to giving back · **Benefits**: ...

  • HCA Healthcare

    Microbiology Technician

    3 weeks ago

    HCA Healthcare Richmond, United States

    **This is a full time, night shift position with rotating weekends**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Microbiology Technician with HCA Healthcare you can be a part of an organization that is devoted to gi ...

  • City of Richmond, VA

    Corrosion Field Supervisor

    1 week ago

    City of Richmond, VA Richmond, United States

    Are you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...

  • Elevance Health

    Learning Infrastructure Specialist

    3 weeks ago

    Elevance Health Richmond, United States

    Job Family: EDT > Learning Design · Type: Full time · Date Posted: May 10, 2024 · Anticipated End Date: May 24, 2024 · Reference: JR116209 · Description · **Location**:Within 50 miles of any Elevance Health Pulse Point location · **Shift**:Monday - Friday; 1st shift hours · The * ...

  • Kaiser

    Nurse Practitioner II

    6 days ago

    Kaiser Richmond, United States

    Job Summary: · The Nurse Practitioner (NP) is responsible for the assessment of selected patients in the designated service. The NP performs physical examinations, confers with patients in person and by phone/electronically, collaborates with others in the department to assure s ...

  • Beaufont Health & Rehabilitation Center

    Infection Preventionist

    2 weeks ago

    Beaufont Health & Rehabilitation Center Richmond, United States

    The Infection Preventionist works directly with all employees, patients, medical providers, and · pharmacists to fully implement all aspects of the healthcare center's Infection Prevention and Control · Program which is designed to comply with all aspects of the Center for Diseas ...

  • Penn Line Tree Service, Inc.

    Field Safety Training Manager

    1 week ago

    Penn Line Tree Service, Inc. Richmond, United States

    Basic Objectives: Work with Operation Management to identify training opportunities, develop trainers, enhance safety performance and the technical ability of the workforce. The manager does this by developing training staff, but also performing hands on training and presentation ...