Assistant Store Manager - San Diego, United States - Bopomofo Cafe

Description

BOPOMOFO CAFE

Assistant Store Manager, Full Time

An Assistant Store Manager is responsible for the overall success and operation of the BOPOMOFO CAFE store s/he leads.

The Assistant Store Manager role will primarily comprise of responsibilities including but not limited to leading, managing, and developing a team of Baristas, Lead Team Members, Shift Leads and Hourly Supervisors.

Assistant Store Managers also contribute to BOPOMOFO's success by assisting the Regional Manager in executing store operations during scheduled shifts by ensuring that all of our guests experience next level hospitality in accordance with our values, and operating the store to reach or exceed our financial and operational goals.

This role is a hands-on experience that develops your supervisory experience, coaching skills, deeper food & beverage business acumen, all to build your understanding of store management.

Summary of Key Responsibilities - Team

You will learn how to create success for a growing company, create and develop effective teams, and build a thriving space in our community that nurtures customers, culture and good ethos.

Responsibilities and essential job functions include but are not limited to the following:

• Communicates clearly, concisely and accurately in order to ensure effective store operations. Maintain confidentiality where necessary.
• Able to manage key performance indicators and coach team members about operational excellence and performance.
• Contributes to a positive team environment by recognizing alarms or changes in team member morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of BOPOMOFO CAFE. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep the store operational to standard and sets a positive example for the team members.
• Develop, inspire and retain team members, providing regular coaching and feedback to build their knowledge and skills. Aware of developing an effective succession plan and engaging in active recruiting of team members.
• Conduct store training for all new team members by utilizing the training tools and resourcesMaintaining a high level of tracking, progression and attainment.
• Models a customer centric attitude and consistently delivers legendary customer services and supervises other team members to ensure they are delivering legendary customer service. Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Supports the Regional Manager in implementing company policies and procedures by working directly with Shift Leads to execute action plans that meet operational and organizational objectives. Manages store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to management on new, creative, and impactful methods of recognition.
• Assists with Regional Manager the hiring and termination of team members where necessary.

Summary of Key Responsibilities - Business & Operations

You will learn to build an efficient and optimal operation and create your own standard of excellence that will lead not only to the company's success but a rewarding management experience.

Duties may include but limited to the following:

• A sharp eye in managing day to day store operations to meet financial goals of the storeBeing able to identify operational inefficiencies and team members issues and acting on corrective action. Be the role model of operational excellence for your team members, exemplifying and reinforcing standards and behaviors consistent with BOPOMOFO CAFE's core values and culture. Setting work standards and assessing performance outcomes to our Company standards and taking corrective action when necessary; Managing the performance of an organization.
• Able to build schedules and deploy a team that is effective, efficient and maintains our high standards of customer service as well as balancing the needs and capabilities of your team members, all while staying within budgetary guidelines.
• Ensure efficient inventory levels by placing timely orders of appropriate quantities of all necessary raw materials, food service items and services. And establishing/maintaining a strong professional relationship with our vendors and purveyors.
• Demonstrating effective leadership by ways of taking personal responsibility to do the right thing and persisting in times of challenge or uncertainty. Adapts quickly to change and is able to make timely and thoughtful decisions.
• Effectively carrying out the policies and procedures our store locations abide by. These ground rules put in place must be unbiasedly implemented when an occurrence is impacted. Taking swift and effective enforcement maintains an effective working ecosys