Event & Banquet Bartender - Montecito, United States - Rosewood Hotel Group
Description
General Information:
- Country/Region
- United States of America
- Province/City
- Montecito, CA
- Location
- Rosewood Miramar Beach
- Department
- Food & Beverage
- Services
- Job Type
- OtherWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
- Rosewood Miramar Beach
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Essential Duties and Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain complete knowledge of P.O.S. and manual systems.
- Complete opening side duties:
- Check quality and set up designated bar stock and supplies by using a checklist.
- Requisition of all necessary supplies
- Transport supplies from the storeroom to the bar setup area
- Stock ice
- Prepare garnishes.
- Stock glassware and paper supplies.
- Prepare mixes.
- Check the cleanliness and condition of the bar unit (C02 lines, soda tanks, soda guns, drain, etc.).
- Check the condition and cleanliness of the blender, shaker, and other tools. Also, check the temperature of the refrigeration units.
- Transport the bar unit with all supplies and equipment to the assigned function area and set it up in the specified location in accordance with departmental standards.
- Ensure the security of all bar supplies in the function area.
- Greet guests and take their orders, utilizing suggestive/upselling techniques.
- Prepare all drink orders for guests according to specified recipes.
- Provide club service for designated beverages.
- Serve drinks to guests in accordance with departmental standards.
- Collect drink tickets where specified.
- Issue, open, and serve wine/champagne bottles; collect payment/tickets where specified.
- Maintain complete knowledge of service requirements for assigned functions:
- Pre-function side work.
- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
- Particular characteristics/description of wines/champagne ordered.
- Prices for specified bar selections on cash bars.
- Station assignment and table setup.
- Group name, type of function, and expected attendance.
- Scheduled hours of service.
- Special requests/arrangements.
- Order of service, traffic flow in the room.
- V.I.P.'s.
- Communicate additional meal requirements and special requests to the kitchen.
- Set up and check all equipment needed for bar service
- Check storage areas for proper supplies, organization, and cleanliness.
- Legibly document orders when the system is down and distribute food orders to the kitchen.
- Open and serve wine/champagne bottles in accordance with departmental standards.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the sixstep procedure and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and assigned station and service area organization.
- Present guest checks and process payments through the Cashier.
- Adhere to payment, cash handling, and credit policies/procedures.
- Remove soiled wares from the bar top and tables and place them in the designated areas.
- Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
- Clearly communicate the last call to guests, the Banquet Supervisor, and the Servers at the designated closing time.
- Transport the bar unit with all supplies and equipment from the function area to a designated area and break the bar in accordance with departmental procedures.
- Prepare consumption reports promptly according to specified procedures.
- Collect and report tips at the end of the assigned shift.
- Legibly document designated items on the spill sheet.
- Ensure maximum usage of all supplies to attain budgeted beverage costs and to prevent waste.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closi
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