Customer Support Specialist - Santa Fe Springs, United States - Scorpion Sports Inc.

Description

Customer Support Specialist

The Customer Support Specialist may also assist in other brand initiatives as needed.


RESPONSIBILITES:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Aim for customer resolution and return

Able to address returns, refunds, and shipping tracking numbers

Able to up-sell and cross-sell

Interact with users and respond to social media messages, inquiries, and comments (as needed)


PREFFERED:
Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and genuinely excited to help customers

Experience using Microsoft Office Suite (Word, Excel, Outlook)

Ability to Multi-Task with excellent time management and prioritization skills

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

WHY WORK HERE?

Casual and Fun Work Environment in the Motorcycle Industry, with Strong Benefits package and Competitive wages

Successful Growing company with a 35+ year history that provides a secure

environment for you to thrive

The opportunity to exercise, develop and expand your knowledge-base and skills on the job

Salary is commensurate with Experience.


Salary:
$40,000 per year


Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance


Experience level:
3 years


Shift:
8 hour shift


Weekly day range:
Monday to Friday


Work setting:
Office


Ability to commute/relocate:

Santa Fe Springs, CA 90670:
Reliably commute or planning to relocate before starting work (required)


Work Location:
In person


Pay:
$40,000.00 per year


Benefits:

• 401(k)
• Flexible schedule
• Onthejob training

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Relocate:

• Santa Fe Springs, CA 90670:

Relocate before starting work (required)


Work Location:
In person