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    Senior General Manager - Charlottesville, United States - PCRK Group

    PCRK Group
    PCRK Group Charlottesville, United States

    2 weeks ago

    Default job background
    Description
    Do you understand the importance of self-care and are you passionate about the health and well-being of others? Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further

    At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation.

    We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

    At PCRK Group, we are always looking for great talent and we want to talk to you if you are a person who thrives in an environment dedicated to making people feel their best.

    Responsibilities
    Understand, believe in, and uphold PCRK Group and Massage Envys Mission, Vision and Values
    Develop a thorough understanding of Massage Envy services and products
    Develop location managers that understand and can cultivate a culture of coaching, care, support and equity in all locations.
    Partner with the Operations Director to train new managers on soft skills, business acumen, and metrics to strive for professional development
    Ensures their home location and assigned territory is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
    Monitor staffing levels across all departments and locations to ensure all positions are staffed appropriately. Assist assigned locations with staffing needs, interviews, and hiring process
    Coach, develop, and retrain under performers in sales and service expectations
    Ensure all locations are current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
    Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
    Continuously train managers on soft skills, business acumen, and metrics to strive for professional development.
    Conducts location visits within assigned territory on a monthly basis, as defined by the organization, and as needed to drive successful results
    Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout their organization
    Promotes and implements new products, services, and initiatives
    Responsible for home locations payroll entry and inventory management
    Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
    Host monthly Performance Coaching Plans with assigned locations and partner with location manager to address performance concerns and celebrate performance wins

    Dont miss this Opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry

    WE ARE LOOKING FOR LEADERS WHO:
    Estimated: 80% of the time in the home location and 20% on assigned territory responsibilities
    Ability to travel (up to 20%)
    Strong analytical and communications skills
    Comprehensive understanding of Profit & Loss statements
    Experience in a multi-unit leadership role (Spa/Sale management preferred)
    Proficiency in Microsoft Word, Excel, PowerPoint
    Strong communication and people skills
    Compensation that includes base salary, generous commissions, and bonus opportunities
    Excellent Medical Plans
    Dental & Vision Insurance
    Paid Time Off
    Comprehensive 401k package
    40% discount on products
    Employee Referral Bonuses
    Free massage/skincare services monthly
    Salary based on experience

    #J-18808-Ljbffr
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