- Health, dental, and vision benefits; life insurance; and long-term disability coverage. The State contributes $12,648/year to these benefits.
- Free healthcare for staff and qualifying family members at Montana Health Centers.
- Employee Assistance Benefits comprising counseling, legal aid, well-being coaching, financial guidance, all provided at no cost.
- Retirement plans with a 9.17% contribution from the State, vested after 5 years of continuous service.
- 15 days of paid vacation per year.
- 12 days of sick leave each year.
- 11 holidays, including a floating holiday for flexible scheduling.
- Flexible working hours.
- Eligibility for participation in the Public Service Loan Forgiveness (PSLF) program.
- Reaching out to Montana residents via phone, mail, email, or other necessary methods.
- Accepting payments over the phone.
- Negotiating reasonable payment plans with residents following department guidelines.
- Conducting thorough research to locate contact details such as phone numbers and addresses.
- Identifying individuals responsible for trust tax debts.
- Safeguarding confidential resident records in our integrated tax system.
- Basic computer proficiency
- Precision and attention to detail
- Conflict resolution abilities
- Effective communication skills with different personalities
- Discretion, active listening, critical thinking, and problem-solving skills
- Excellent written and verbal communication abilities
- Outstanding customer service skills
- High school diploma or GED.
- Minimum of one year of customer service-related work experience.
- Other combinations of education and experience will be reviewed individually.
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State of Montana Helena, United StatesThis position resides in the Collection Services Bureau of Department of Revenue. In this position you will help Montana citizens resolve their overdue balances owed to the State of Montana. You will contact citizens by phone, mail, email, and other Collections, Agent, Administra ...
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Collections Agent 1
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State of Montana Helena, United StatesJob Overview: · This position resides in the of .In this position you will help Montana citizens resolve their overdue balances owed to the State of Montana. You will contact citizens by phone, mail, email, and other means of communication, to notify them of their balance and wo ...
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Care Management Clinician
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Care Management Clinician
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PacificSource Helena, United StatesCandidates must be located in the general Helena, Montana area.Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the clients health and human service needs. It is characteriz ...
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Accounting Specialist
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State of Montana Helena, United StatesAccounting Specialist This posting is scheduled to close on June 3rd, 2024. If a sufficient number of qualified applications are received, this posting may close early. Apply today Be sure to complete the application linked below to apply for the role. · About the job: · At ...
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Cleaning staff
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Apex Ventures The Silos, MT, United States FreelanceAs a medium-sized company, we employ up to 4,500 employees at three locations in Germany. For 100 years, we have been successfully active in infrastructural building management. Qualified and responsible employees are the guarantee for reliable quality and performance in line wit ...
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Store Manager
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Collections Agent 1 - Helena, United States - State of Montana
Description
MISSION STATEMENTTo become the nation's most citizen-friendly, efficiently managed, state tax agency.
Information Management & Collections Division
The Montana Department of Revenue oversees nearly 40 state taxes, property assessments, alcohol regulations, and unclaimed assets for the State of Montana.
The Information Management and Collections Division supports Montana residents and businesses by promptly and accurately handling tax paperwork, refunds, and payments, implementing enhanced technology to improve user satisfaction, boosting electronic submissions, addressing overdue debts, and recovering debts owed to other state agencies.
What We Can Offer You
In addition to these benefits, there are numerous opportunities for career advancement within the Department of Revenue.
DUTIES
Collection Services Representative Job Overview:
This role is situated in the Collection Services Bureau of the Department of Revenue. As a Collection Services Representative, you will assist Montana residents in settling their outstanding debts to the State.
You will reach out to residents through phone calls, mail, emails, and other means to inform them of their balances and collaborate with them to secure full payment or establish payment arrangements.
This position focuses on delivering exceptional customer service to our Montana residents. You will collaborate with a diverse team in a cooperative work environment.Key responsibilities include:
If you possess the necessary skills and knowledge for this role, you should have:
To apply for any position at DOR, applicants must complete the online application and upload required documents.
DOR is an equal opportunity employer. Women, minorities, and individuals with disabilities are encouraged to apply.HOW TO APPLY
To be considered for this role, you must fill out all sections of the online application and include a cover letter.
Your cover letter should highlight your qualifications, experience, and reasons for believing you are the right fit for this role. Attach your cover letter appropriately. If applicable, submit college/university transcripts with your application.Applicant Pool Statement:
If another opening in this job title arises within six months, the same applicant pool may be considered for selection.
Successful candidates must pass DOR tax and background checks.EDUCATION / EXPERIENCE
The minimum requirement on the first day of employment is:
