Payment Remittance - Tempe, United States - Achieve

Achieve

Verified Company

Tempe, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions.

By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education.

Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

As a
Payment Servicing Specialist, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

You will provide payment information to creditors on behalf of Achieve Debt Resolution members. You will also be assigned completion case work as well as cases that will accelerate Member graduation.

What you'll do:

Provide payment instructions to Creditors via phone on the behalf of our Members (most outbound calls but a small portion of the work will be taking inbound calls from creditors as well)
Navigate within multiple systems and programs
Once proficient with providing payment instructions to creditors, you will be trained and assigned case work that you will be responsible for completing
Accept accountability for quality and accuracy of all payments processed and cases worked
Effectively manage daily queue and workload
Adhere to approved procedures and make recommendations for improvements
Contribute to individual/team/department goals
Collaborate with teammates, leaders and business units to accomplish goals
Complete special projects within the team
Assist in onboarding new hires through side by sides and team meetings

Qualifications

Minimum of 1 year experience in the Customer Service, Quality Control or Business Operations environment or related industry
Strong problem solving skills, the ability to think critically
Effective verbal and written communication skills
Ability to multitask, prioritize and meet deadlines while focusing on quality
Working knowledge of PC skills in the Microsoft product line including: Word, Excel, and Outlook.
6 months or more of telephone customer service
Strong analytical abilities
Positive and proactive attitude

Preference given to:

Payment Remittance experience
Financial Service experience
Data Entry

- **Starting Pay**: $16/hour

-
Shift:6:00am-2:30pm

-
Start Date:May 6th

Additional Information
All your information will be kept confidential according to EEO guidelines.